Senior Client Manager – Tribal

This is a fully remote position, open to applicants in Alabama, +41 more states.

📋 Description

• Retain and expand revenue for the designated portfolio of clients

• Surpass client expectations regarding service excellence

• Motivate others to achieve results for clients

• Stay informed about market trends

• Position Luminare Health programs and solutions to decision-makers at client organizations

• Provide high-level consultative and strategic oversight for both new and existing complex accounts

• Achieve retention, service, and revenue objectives

• Build and nurture relationships with clients and brokers

• Spot sales opportunities

• Manage accounts to enhance business growth and meet corporate and divisional sales and renewal goals

• Support and manage 5–7 complex client groups alongside client coordinators

• Maintain senior management-level interactions with key client stakeholders and brokers

• Potentially act as a Coach/Mentor

• Evaluate and mentor team members to maximize team success and development

⛳️ Requirements

• Bachelor’s Degree and 7 years of prior experience in Client Management and/or a similar TPA or health insurance environment with client-facing/client support roles OR a High School diploma and 11 years of experience in the health insurance industry

• Knowledge of self-funding and employee benefit plans

• Understanding of stop loss is an advantage

• Familiarity with benefit-related federal laws, such as ERISA, COBRA, HIPAA, and ACA

• Willingness to travel up to 25% is required

• Results-driven and self-motivated

• Exceptional written and verbal communication abilities

• Outstanding organizational skills

• Capability to engage with senior-level executives

• Strong presentation skills

• Proficient analytical, problem-solving, reading, creative decision-making, comprehension, mathematical, and time management skills

• Ability to evaluate and mentor team members

• Experience with tribal organizations is highly preferred

• State insurance license required or to be obtained within 90 days from the date of hire

• Remote employees must reside within the continental United States, excluding Alaska, California, Hawaii, and New York

🏝️ Benefits

• Health and wellness benefits

• 401(k) savings plan

• Pension plan

• Paid time off

• Paid parental leave

• Disability insurance

• Supplemental life insurance

• Employee assistance program

• Paid holidays

• Tuition reimbursement

• Additional incentives

• Annual incentive bonus plan subject to the terms and conditions of the plan