Senior Client Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Serve as the main point of contact for clients and broker/consultant partners, ensuring a top-notch, responsive service experience.

• Cultivate strong, trusted relationships through continuous, proactive communication and customized recommendations.

• Manage a portfolio of significant corporate accounts, which includes a variety of funding arrangements.

• Oversee annual renewal cycles, achieving key metrics related to client retention, growth, and pricing outcomes.

• Collaborate closely with internal stakeholders to address complex client needs and deliver comprehensive solutions.

• Spot opportunities to improve client outcomes through product innovation, process enhancements, or new service offerings.

• Support business expansion by introducing and promoting relevant products and services throughout the portfolio.

• Clearly communicate updates and changes to clients, including any regulatory or process developments.

• Handle and resolve intricate escalations in areas such as eligibility, billing, and service delivery.

• Maintain precise records and insights using internal systems, including Salesforce.

• Provide guidance and support to colleagues, contributing to knowledge sharing and team development.

⛳️ Requirements

• Demonstrated experience in account management, client services, sales, or a similar client-facing role.

• Strong understanding of healthcare products/services or a comparable regulated or service-oriented industry.

• Experience managing complex client relationships and delivering consultative solutions.

• Exceptional communication and presentation skills, with the ability to engage a diverse range of stakeholders.

• Confident in facilitating productive client meetings and influencing decision-making processes.

• Strong problem-solving abilities, capable of thinking creatively to deliver practical solutions.

• Commercial awareness with the ability to align client needs with business objectives.

• High level of emotional intelligence, including empathy, adaptability, and active listening skills.

• Robust negotiation and relationship management capabilities.

• Comfortable working with data and utilizing insights to guide decision-making.

• Proficiency in Microsoft Office and CRM systems (e.g., Salesforce).

• Experience in an international or multi-market setting is a plus.

• Additional language skills are advantageous, although not mandatory.

🏝️ Benefits

• Private Medical Insurance

• Employee Wellbeing Benefits

• Educational Development Program