Senior Client Delivery Project Manager – Debit

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and lead project work teams along with associated resources to plan, develop, test, and execute projects.

• Oversee and manage the implementation lifecycles for various projects and initiatives.

• Communicate effectively and consistently with project teams, management, external clients, and vendors.

• Direct project teams and facilitate work breakdown processes to outline tasks, durations, efforts, dependencies, and implementation timelines.

• Collaborate with technology leaders to comprehend interdependencies and lead times, identify project resources, and create comprehensive schedules.

• Coordinate cross-functional project members, assign responsibilities, and conduct team meetings.

• Maintain thorough, up-to-date, and appropriately stored project documentation.

• Prepare and disseminate project reports and communications to technology teams, sponsors, stakeholders, managers, and consultants.

• Manage project integration elements, including plan development, execution, and change control.

• Create detailed technical project plans for both internal and client-facing projects.

• Serve as the primary liaison with key sponsors and client executive staff, managing expectations concerning timing, functionality, and business goals.

• Resolve project conflicts and provide final approval on behalf of stakeholders.

• Troubleshoot project issues and escalate them to upper management as needed.

• Facilitate lessons-learned sessions and engage in root-cause analysis.

• Ensure timely communication through strategic communication planning, information distribution, performance reporting, and administrative closure.

• Collaborate with project managers, subcontractors, consultants, customer resources, contractors, and third-party providers.

• Facilitate project kickoff and specification meetings.

• Consult with senior client management, including CEOs, to guarantee that business requirements are fulfilled.

• Travel to client locations to discuss specifications, business objectives, and project alternatives.

• Conduct meetings with client personnel, including IT, regarding network connectivity and file mapping.

• Mentor Operational Services staff on project management methodologies and best practices.

• Coordinate products and projects with credit unions, MasterCard, VISA, processors, software vendors, and ATM networks.

• Maintain a comprehensive understanding of payment processing, card processing systems and subsystems, system parameters, and regional ATM networks.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in a relevant field and/or an equivalent combination of experience and education is required.

• PMP certification is preferred.

• A minimum of 7 years of project management experience is required.

• At least 5 years in a client-facing role is required.

• A minimum of 5 years in the financial services industry with experience in card processing and payment solutions is preferred.

• Experience leading large-scale conversion projects and in card processing is preferred.

• Proven experience in client-facing project leadership and card processing is preferred.

• Comprehensive understanding of the payment processing card industry, card processing systems and subsystems, and related in-house applications.

• Fundamental understanding of system parameters and regional ATM networks.

• Willingness to travel to client locations is necessary.

• This role is not eligible for sponsorship.

🏝️ Benefits

• Competitive wages.

• Medical coverage with telemedicine options.

• Dental and Vision insurance.

• Basic and Optional Life Insurance.

• Paid Time Off (PTO).

• Maternity, Parental, Family Care, and Community Volunteer Time Off.

• 12 Paid Holidays.

• Company Paid Disability Insurance.

• 401k plan with employer match.

• Health Savings Accounts (HSA) with company contributions.

• Flexible Spending Accounts (FSA).

• Supplemental Insurance options.

• Employee Assistance Program (EAP).

• Tuition Reimbursement.

• Wellness program.

• Remote-first, flexible work environment.

• Emphasis on psychological safety, well-being, and belonging.