Senior Care Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist members in navigating the caregiver search process through effective relationship building and communication.

• Collaborate closely with the Enrollment Team to ensure smooth transitions.

• Offer continuous support post-hire to foster relationships and guarantee satisfaction.

• Accurately document interactions between families and caregivers in CareLinx’s EHR system.

• Work in a professional manner with CareLinx and Sharecare teams.

• Engage with clients and colleagues through phone, email, and text communications.

• Keep up-to-date with industry trends and explore new business development avenues.

• Represent CareLinx in a positive light to clients and coworkers.

• Take responsibility for both administrative and high-level tasks.

• Identify and communicate trends impacting member experiences during caregiver recruitment.

• Address concerns of dissatisfied members and ensure a positive experience.

• Present suggestions for process improvements.

• Shadow new team members and engage in pilot programs and special projects.

• Foster a positive team culture and support fellow teammates.

• Meet and exceed CareLinx performance objectives while serving as a role model.

⛳️ Requirements

• A high school diploma or equivalent is required.

• Some college coursework is preferred.

• At least six months of experience as a successful Care Advisor or Enrollment Specialist.

• Previous experience in healthcare is preferred.

• Strong time management skills.

• Proficiency in Microsoft Office Suite.

• Self-driven and oriented towards goals and metrics.

• Ability to independently solve problems and assist with escalations when necessary.

• Exceptional organizational and multitasking skills.

• Comfortable in a remote work environment with a high degree of autonomy.

• Professional, confident, and outgoing personality.

• Excellent verbal and written communication abilities.

• Keen attention to detail.

• Ability to maintain strict confidentiality and exercise sound judgment.

• Leadership qualities to support the team and offer valuable insights.

• Willingness to go the “extra mile.”

• Ability to sit for extended periods while working at a desk and using a computer.

🏝️ Benefits

• Comfortable working from home.

• Remote work environment.

• Equal employment opportunity protections.