Senior Business Value Consultant, Value Realization

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee value realization planning for strategic and enterprise accounts, monitoring results against existing business value evaluations and establishing the value baseline along with a measurement framework to track outcomes.

• Develop and sustain scaled AI value realization capabilities that empower our Customer Success team to engage in value discussions with their assigned accounts at the pace required by our customer base, including an AI-driven value realization tool and the enablement programs and frameworks that convert platform outcomes into CSM-ready dialogues.

• Directly interact with strategic accounts to facilitate value realization discussions, assisting customers in articulating the business outcomes achieved on Webflow, identifying future opportunities, and constructing the business case for deeper engagement with the platform alongside Customer Success and Sales.

• Collaborate with CSMs, CX Programs, Solutions Architects, and Forward Deployed Engineers to align customer business objectives with Webflow capabilities that are most likely to yield measurable results, particularly focusing on Webflow’s native AI features and agentic capabilities that expedite the time to value.

• Take ownership of designing, building, and maintaining a customer outcome database that links platform adoption indicators to measurable business results, serving as a shared resource across post-sale, product, and revenue teams.

• Spearhead integration efforts within the post-sale value ecosystem, outlining how AI value realization tools, executive business reviews, and other post-sale functionalities interconnect with each other and the broader customer journey.

⛳️ Requirements

• A minimum of 3 years in value consulting, customer success, management consulting, sales strategy, or a similar role. Experience in SaaS, technology, or digital transformation is preferred.

• BS/BA degree or equivalent experience.

🏝️ Benefits

• Ownership in the projects you contribute to. Every permanent Webflow employee receives equity (RSUs) in our expanding, privately held company.

• Health coverage that genuinely protects you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering the majority of premiums.

• Support throughout all stages of family life. 12 weeks of paid parental leave for all parents and an additional 6+ weeks of paid leave for birthing parents. Inclusive care for family planning, menopause, and midlife transitions is also provided.

• Time off that’s truly off. Flexible vacation options, paid holidays, and a sabbatical program designed to help you recharge and return inspired.

• Holistic wellness support. Access to mental health resources, therapy, and coaching services.

• Invest in your future. A 401(k) plan with 100% employer match (up to $6,000/year) in the U.S., along with support for retirement savings globally.

• Monthly stipends that adapt to your lifestyle. Localized assistance for work and wellness expenses — from Wi-Fi costs to fitness activities.

• Bonus for collaborative achievements. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.