Senior Business Unit Systems Analyst

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Deliver production support and triage for issues affecting systems, call centers, and customer-facing platforms.

• Investigate, replicate, and document system defects while closely collaborating with IT to facilitate resolution.

• Evaluate system behavior using SQL and data-driven insights to aid in troubleshooting and decision-making.

• Assist in executing User Acceptance Testing (UAT) and ensure that solutions fulfill business requirements.

• Collaborate with IT teams to monitor, prioritize, and address defects and enhancements.

• Work across teams to guarantee systems are synchronized across various entry points (IVR, web, apps, call center tools).

• Support the implementation of new products, enhancements, and integrations for mobile and insurance-related solutions.

• Identify not just immediate fixes but also sustainable, long-term solutions to recurring problems.

• Coordinate closely with cross-functional stakeholders, including IT, Operations, Product, Compliance, and Marketing.

• Contribute to initiatives focused on enhancing customer experience, efficiency, and system performance.

⛳️ Requirements

• Over 7 years of experience as a Business Analyst, Systems Analyst, or in a similar capacity.

• Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience).

• Extensive experience in supporting complex systems and integrations within production environments.

• Practical experience with SQL and data analysis (capable of independently querying and interpreting data).

• Background in production support, issue triage, and defect management.

• Strong grasp of testing methodologies and UAT procedures.

• Exceptional problem-solving abilities with the capacity to analyze and resolve intricate issues.

• Excellent communication and stakeholder management skills (able to bridge technical and business needs).

• High level of attention to detail, organization, and follow-through.

• Capability to manage multiple priorities in a fast-paced and dynamic environment.

• Proficient English communication skills (both written and verbal).

🏝️ Benefits

• Competitive compensation that aligns with market standards and internal equity.

• Opportunity to work on high-impact systems supporting leading mobile carriers and large-scale operations.

• Collaborate with cross-functional and globally distributed teams.

• Gain exposure to complex integrations, product launches, and ongoing system improvements.

• Flourish in a dynamic environment driven by data and innovation.