Senior Business Systems Analyst – ServiceNow

This is a fully remote position, open to applicants in India.

📋 Description

• Enhance and support our enterprise ServiceNow platform.

• Collaborate with business stakeholders, platform teams, and technical resources.

• Design, configure, and optimize scalable solutions within ServiceNow.

• Improve service delivery, governance, and user experience.

• Convert business requirements into effective configurations on the platform.

• Encourage standardization, automation, data integrity, and ongoing improvement.

• Promote adoption and continuous enhancement through KPI definition and dashboard creation.

• Provide insights into ITSM maturity, service performance, and process compliance.

• Ensure CMDB data integrity and alignment with CSDM.

• Oversee and optimize the knowledge management ecosystem.

• Conduct training and enablement to boost platform adoption and process consistency.

⛳️ Requirements

• 3–6+ years of hands-on experience with the ServiceNow platform.

• Proven experience in supporting multiple ServiceNow modules.

• Strong knowledge of enterprise service management processes.

• Experience in gathering requirements and translating them into platform solutions.

• Proficient in creating reports and dashboards within ServiceNow.

• Excellent communication skills for engaging with stakeholders.

• Experience working in Agile environments.

• ServiceNow Certified System Administrator (CSA).

• Possession of ServiceNow Implementation Specialist certifications.

• ITIL 4 Foundation certification.

• Familiarity with CSDM/CMDB and governance practices for the platform.

• Experience in supporting integrations or automation initiatives.

🏝️ Benefits

• Attractive benefits and perks akin to larger tech companies.

• Opportunity to make a significant impact on the company and take ownership of your work.