Senior Business Systems Analyst – Dynamics 365 Supply Chain

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with both internal and external stakeholders to offer thought leadership, streamline and automate business processes, and document requirements along with system designs.

• Partner with users, customers, and developers to design solutions for order management, inventory management, warehouse management, shipping, and transportation management.

• Implement supply chain solutions for Fulfillment and Logistics clients utilizing EDI, APIs, Amazon, Shopify, and Dynamics 365 integrations.

• Configure Dynamics 365 functionalities for e-commerce, sales and billing, procurement and sourcing, demand planning, item management, BOM, production control, inventory control, quality assurance, receiving, putaway, pick-pack-ship, and freight/carrier load management.

• Provide support, monitor, and troubleshoot integrations within the SCM ecosystem, including client portals, EDI, OMS, WMS, TMS, shipping systems, label printing, and mobile devices.

• Collect and document requirements while visualizing processes through workflow diagrams.

• Develop end-user test scripts, facilitate user acceptance testing, and secure user sign-off.

• Create cutover and contingency plans while overseeing go-live execution.

• Comply with change control processes for SOX compliance and assist auditors with necessary documentation and system demonstrations.

⛳️ Requirements

• A bachelor's degree, ideally in a business or technology field.

• Over 7 years of professional IT experience, with a preference for backgrounds in business systems and analysis.

• At least 2 years of ERP implementation and support experience specifically with Dynamics 365.

• A minimum of 1 year of experience working within a supply chain environment, which includes e-commerce, order, warehouse, or transportation management.

• Proficiency in understanding complex business requirements.

• Strong experience in requirements gathering and gap analysis.

• Background in documenting business process flows.

• Excellent organizational skills and a keen attention to detail.

• Ability to communicate both verbal and non-verbal messages clearly and concisely.

• Active listening capabilities.

• Competence in facilitating discussions for both small and large groups.

• Capacity to maintain composure under pressure and inspire confidence within project teams.

• Skillful in managing conflict with tact and facilitating consensus.

• Ability to recognize when issues need to be escalated.

• Proficiency in setting priorities, juggling multiple high-priority tasks simultaneously, and collaborating with team members across all organizational levels.

• Expertise in crafting and delivering client presentations.

🏝️ Benefits

• Up to 10% travel may be required as needed for project work.