Senior Business Process Engineer

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Act as a subject matter expert in the redesign, operations, policy alignment, and implementation planning of HR.1 eligibility and enrollment processes.

• Assist in executing necessary changes to comply with state and federal regulations regarding Medicaid eligibility and enrollment operations.

• Establish and nurture robust relationships with operational stakeholders, BerryDunn team members, workstream leaders, vendor partners, and other collaborators.

• Oversee and contribute to current-state analysis, future-state design, process enhancement, and implementation initiatives for eligibility and enrollment workflows using the DMAIC framework.

• Convert business requirements, policy mandates, regulatory updates, and stakeholder insights into precise requirements, process maps, Standard Operating Procedures (SOPs), implementation documents, and recommendations.

• Organize and lead meetings, interviews, workgroups, planning sessions, and process improvement events involving eligibility and enrollment stakeholders, operations teams, vendor partners, and relevant external partners.

• Facilitate improvements concerning task assignments, workload management, leadership development, call center processes, staff workflows, and member-facing service delivery.

• Investigate state and federal policies and evaluate their implications on business processes, system workflows, documentation, training requirements, and member interactions.

• Coordinate across different workstreams and partner teams, alongside external communications or marketing partners, to synchronize priorities, decisions, risks, dependencies, follow-up actions, and implementation requirements.

• Utilize Jira and SharePoint for tracking work, documenting decisions, maintaining project materials, and supporting reporting and review processes.

• Assist in readiness, communication, training, and adoption initiatives for eligibility and enrollment processes, policies, systems, and operational modifications.

⛳️ Requirements

• Extensive knowledge of process redesign within state Medicaid eligibility and enrollment programs.

• At least three years of experience working for or in collaboration with a state Medicaid agency.

• Proven experience in supporting Medicaid eligibility and enrollment operations, regulatory changes, task assignments, workload management, call center operations, or related business processes.

• Capability to lead within a team environment and work collaboratively with client stakeholders, vendors, and internal project teams.

• Strong time management abilities and the capacity to juggle multiple priorities, deadlines, and deliverables effectively.

• Familiarity with quality assurance and quality control practices, including deliverable reviews and proactive issue management.

• Outstanding communication, facilitation, writing, editing, presentation, and attention-to-detail skills.

• Proficient in Microsoft Project, Excel, Word, PowerPoint, Visio, SharePoint, Teams, Outlook, Jira, Webex, and Zoom or similar tools.

🏝️ Benefits

• Eligible employees have access to benefits that extend beyond the norm to promote their physical, mental, career, social, and financial well-being.