Senior Business Operations Analyst

This is a fully remote position, open to applicants in Romania, +1 more country.

📋 Description

• Oversee operational intake and workflows, managing requests from start to finish while ensuring precise setup and adherence to agreed turnaround times.

• Assist internal teams with their day-to-day operations.

• Track operational metrics, highlight risks or inefficiencies, and contribute to reporting and dashboard creation.

• Analyze, document, and enhance business processes; pinpoint bottlenecks and implement scalable solutions.

• Establish and integrate Standard Operating Procedures (SOPs) and assist with change management initiatives.

• Guarantee data accuracy and completeness across essential systems.

• Administer and verify data within Microsoft Dynamics 365 Business Central.

• Aid in system improvements and engage in User Acceptance Testing (UAT) for new features, dashboards, and supporting tools.

• Collaborate with teams to synchronize operational requirements and delivery.

• Act as a communication conduit for cross-functional projects.

• Offer training and assistance to teams utilizing operational systems.

• Collaborate with teams to enhance processes, resolve data or operational challenges, and support business scalability.

⛳️ Requirements

• 5 years of experience in business operations, business analysis, or project management.

• Background in a fast-paced or high-growth environment is advantageous.

• Experience in an IT Services organization is preferred.

• Familiarity with Microsoft Business Central or other ERP systems.

• Knowledge of CRM, workflow management, and ITSM tools such as HubSpot, Jira, or ServiceNow.

• Understanding of project management processes and tools.

• Experience with data visualization platforms like Power BI.

• Proficient in spreadsheet applications, including Excel.

• Strong analytical, critical-thinking, and problem-solving skills.

• Exceptional written and verbal communication abilities.

• Capability to collaborate across departments and engage with multiple stakeholders.

• High attention to detail and the ability to manage various priorities simultaneously.

• Proficient in process mapping and operational documentation.

🏝️ Benefits

• Remote/home working options available.

• Opportunity to be part of a rapidly expanding scale-up organization.

• Medical insurance provided after the probation period.

• Continuous learning and development opportunities.

• Holiday allowance in accordance with local legislation.

• Competitive compensation package.

• Performance-based bonus structure.

• Enjoy a fun budget for team events.