Senior Business Management Analyst, US

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Offer specialized guidance and support in business management for a designated functional area.

• Execute policies, processes, and initiatives that align with business management, strategic goals, and governance objectives.

• Conduct intricate reporting, analysis, and assessments at both the functional and enterprise levels.

• Operate independently as a senior analyst and subject matter expert while mentoring or educating colleagues.

• Spearhead the implementation of initiatives that support the overarching business or functional strategy.

• Oversee business management activities that necessitate coordination across various areas.

• Facilitate the integrated implementation of policies, procedures, and changes throughout functional areas.

• Provide expert knowledge to projects and initiatives, including the identification, design, and testing of solutions.

• Create and present communications and presentations to management or wider audiences.

• Examine variances, perform due diligence, assess operational risks, and identify opportunities for efficiency enhancement.

• Develop or enact standards, policies, procedures, and risk-mitigation strategies.

• Cultivate relationships with business and technology partners, program managers, and project managers.

• Prioritize tasks, adhere to timelines, share knowledge, and propose productivity enhancements.

⛳️ Requirements

• Bachelor’s degree.

• Over 5 years of pertinent experience.

• A Bachelor’s degree or equivalent professional experience in business, finance, technology, operations, product support, project management, or a related discipline is preferred.

• At least 3 years of experience with FIS or other banking technology vendor platforms.

• Professional certifications in business analysis, Agile, project management, payments, treasury management, risk, or financial services are advantageous.

• Direct experience in supporting TD eTreasury or similar commercial online banking platforms.

• Understanding of Treasury Management client onboarding, servicing, implementation, training, and support methodologies.

• Experience in supporting platform upgrades, customer migrations, authentication or token replacement initiatives, fraud-prevention efforts, or digital banking modernization programs.

• Familiarity with issue escalation, self-identification processes, operational risk assessments, procedure management, control documentation, and internal governance practices.

• Experience in creating customer-facing communications, training manuals, knowledge center content, FAQs, release notes, meeting materials, and executive updates.

• Capability to analyze issues, customer challenges, service trends, data points, and operational effects.

• Proficiency with Microsoft Office, SharePoint, Teams, Excel, PowerPoint, Jira, Confluence, ServiceNow, or similar tools.

• Exceptional written and verbal communication skills.

🏝️ Benefits

• Base salary along with variable compensation/incentive awards, which may include eligibility for cash and/or equity incentive awards.

• Health and wellness benefits.

• Savings and retirement programs.

• Paid time off, which includes Vacation PTO, Flex PTO, and Holiday PTO.

• Banking benefits and discounts.

• Opportunities for career development.

• Recognition and reward programs.

• Regular discussions regarding career development and performance with your manager.

• Access to an online learning platform.

• Mentoring programs.

• Training and onboarding sessions.

• A competitive benefits package.

• Workplace accommodations available for applicants with disabilities.