Senior Business Consultant – Technical Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer technical leadership, training, process enhancement, and consulting for Professional Services personnel in the Student module domain.

• Deliver technical and functional consulting/problem-solving for Jenzabar One clients.

• Conduct in-depth analyses to address Student-related challenges (e.g., repeats, advising trees, ARCs, etc.).

• Detail-oriented with outstanding organizational capabilities.

• Execute assigned project tasks with minimal oversight.

• Adhere to established methodologies to fulfill project deliverables for all designated tasks.

• Collaborate proactively and cooperatively in a team setting to achieve project deliverables within specified timelines.

• Relay information clearly, accurately, and promptly to project team members.

• Partner with Professional Services and the Project Management Office to resolve and support complex issues.

• Offer coaching and technical training in data validation, reporting, and understanding the flow of data through the student and finance modules.

• Maintain and disseminate a repository of process and training documentation.

• Comprehend the customer business processes related to the solution.

• Identify potential solutions to business challenges to ensure the best option is chosen for the client within project scope.

• Utilize AI-enabled tools and analytics to enhance decision-making, boost efficiency, and drive measurable business outcomes when suitable.

• Exercise sound judgment and uphold ethical standards when utilizing AI, ensuring accuracy, data privacy, and responsible human oversight.

⛳️ Requirements

• BS or BA degree, or equivalent experience.

• Over 5 years of experience (at least 4 years in Higher Education).

• Familiarity with Jenzabar’s J1 Student Information System/ERP, with specific experience in Student areas such as Admissions, Registrar, Advising, and Student Life.

• Experience across various higher-end functions or offices.

• Advanced SQL programming capabilities.

• Ability to perform effectively and thrive in a fast-paced/high-stress environment.

• Prior experience in training delivery is preferred.

• Comfortable with evolving and rapidly changing technology.

• Capacity to translate complex technical concepts to functional end users.

• Required software troubleshooting skills.

• Excellent written and verbal communication skills. Proven effective listening abilities.

• Demonstrated experience in conducting presentations, one-on-one and/or on-the-job training, classroom training, and/or online/webcast training.

• Exceptional presentation and training skills.

• Proven effective listening skills.

• Must possess the ability to communicate effectively with others and work well in a team environment.

• Experience with database tools and troubleshooting skills.

🏝️ Benefits

• Medical Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• PTO

• Paid Parental Leave

• Paid Holidays

• Short Term Disability

• Long Term Disability

• 401K

• Educational Assistance