Senior Business Consultant – Service Management

This is a fully remote position, open to applicants in Australia.

📋 Description

• Lead customer workshops to gain insights into current processes, challenges, business goals, and transformation priorities.

• Facilitate discussions on future-state design related to service management and asset-intensive operations.

• Convert business requirements into effective solution strategies.

• Question outdated legacy processes and propose best-practice operating models.

• Support comprehensive implementation projects from discovery to go-live.

• Define business process designs for service, maintenance, scheduling, dispatch, mobility, and work execution.

• Create functional design documents, process maps, user stories, and backlog items.

• Collaborate closely with technical teams regarding integrations, reporting, and data requirements.

• Assist with testing cycles, training, cutover, and hypercare activities.

• Foster trusted relationships with customer sponsors, operational managers, and frontline users.

• Deliver clear presentations to both executive and operational audiences.

• Manage workshops in a professional manner and drive decisions to conclusion.

• Communicate risks, dependencies, and recommendations assertively.

• Ensure the delivery of high-quality outputs on time and in accordance with established standards.

• Aid in scope management and proactively identify change impacts.

• Contribute to strong project margin outcomes through disciplined execution.

⛳️ Requirements

• At least 5 years of experience as a Business Consultant, Functional Consultant, Solution Consultant, or in a similar role.

• Demonstrated delivery experience in service management, field service, enterprise asset management, maintenance, workforce scheduling, or work management initiatives.

• Strong expertise in one or more enterprise platforms beyond IFS, such as ServiceNow, SAP, Oracle, Salesforce, Microsoft Dynamics, Maximo, Infor, ClickSoftware, or other similar systems.

• Experience in leading workshops, gathering requirements, and redesigning business processes.

• Robust understanding of operational service environments, including utilities, construction, engineering, mining, facilities management, logistics, or field services.

• Strong presentation skills with the ability to lead customer workshops confidently.

• Excellent proficiency in both spoken and written English.

🏝️ Benefits

• Impactful Work: Join a rapidly growing, award-winning team that is transforming businesses with IFS solutions.

• Career Growth: Benefit from ongoing professional development opportunities, including IFS certifications and training.

• Flexible Work: Enjoy remote work options within a supportive and innovative culture.

• Competitive Package: Attractive salary along with benefits and performance bonuses.

• Global Reach: Collaborate with a global network of over 400 experts across 20 countries, with opportunities for international project collaboration.