Senior Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee project deliverables encompassing process analysis, root cause analysis, problem identification, requirements gathering, benchmarking, user story creation, and solution implementation.

• Evaluate software programs, applications, and web services.

• Direct and strategize the definition, analysis, validation, and upkeep of functional requirements.

• Work in collaboration with customers, stakeholders, product owners, various divisions, and UX/UI designers.

• Discover process enhancements through automation and system redesign.

• Document business requirements, process maps, use cases, user stories, as well as functional and non-functional requirements.

• Facilitate customer discovery sessions and develop business process models and workflows.

• Conduct user research, pinpoint features and epics, draft user stories, and validate these with users.

• Analyze and resolve conflicts in requirements, data, and information from diverse sources.

• Create wireframes and mock-ups in collaboration with UX/UI designers and incorporate user feedback.

• Leverage understanding of functional and non-functional aspects of NCMEC software systems and technical architecture.

• Report directly to the Director, Product Management Office.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related technical discipline.

• Minimum of 5 years of pertinent work experience.

• U.S. Citizen or U.S. Resident due to access to sensitive information.

• Basic proficiency in at least one programming language, such as Java, C Sharp, JavaScript, Python, or SQL.

• Demonstrated experience with Agile methodologies and frameworks including Scrum, Kanban, and SAFe.

• Familiarity with business process modeling techniques including BPMN, DFDs, RADs, and EPC.

• Experience in eliciting requirements through interviews, document analysis, workshops, surveys, process reviews, and workflow analysis.

• Comprehensive understanding of Business Process Modeling.

• Strong grasp of software development life cycle models.

• Knowledge of Agile and traditional project and business environments.

• Proven experience in a technical Business Analyst/Business Process Analyst role.

• Familiarity with Visio, Jira, and Confluence is advantageous.

• Capability to maintain the integrity and confidentiality of highly sensitive information.

• Ability to work autonomously with minimal supervision.

• Skill in collaborating with developers, customers, project managers, product owners, and quality test analysts.

• Excellent verbal and written communication capabilities.

• Ability to engage with business and IT personnel at all levels, including executives.

• Deep understanding of business needs and the ability to build and sustain customer trust and confidence.

🏝️ Benefits

• 100% remote work opportunity.

• Less than 10% travel requirement.

• Generally scheduled Monday–Friday, from 9:00 am to 5:30 pm.

• Business Analysis and/or Agile certifications are highly sought after.