Senior Business Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate with various business units to gather, evaluate, and document comprehensive requirements for ServiceNow initiatives;

• Analyze existing business processes to pinpoint areas for improvement and automation through ServiceNow;

• Work alongside technical teams to create ServiceNow solutions that align with business needs and adhere to industry best practices;

• Support the configuration and customization of ServiceNow modules to fulfill business requirements;

• Develop testing plans, conduct tests, and verify ServiceNow functionality to ensure alignment with business and technical goals;

• Offer training and support to end-users, ensuring proficient utilization of ServiceNow applications and features;

• Maintain thorough documentation, including requirements, process flows, configuration updates, and user manuals;

• Coordinate with project teams to guarantee the timely delivery and implementation of ServiceNow solutions;

• Identify and suggest enhancements to ServiceNow capabilities and process efficiencies;

⛳️ Requirements

• Demonstrated experience as a Business Analyst on the ServiceNow platform;

• Familiarity with agile methodologies, including Scrum or Kanban;

• Strong grasp of ITIL processes and frameworks;

• Excellent analytical abilities and problem-solving skills;

• Effective communication skills, capable of collaborating with both technical and non-technical stakeholders;

• Required: Bachelor’s degree in Business Administration, Information Technology, or a related discipline;

• Preferred: Experience in ServiceNow configuration and customization will be viewed as an advantage;

• Ability to juggle multiple priorities and thrive in a fast-paced environment;

• Keen attention to detail with a commitment to delivering high-quality solutions;

• Strong organizational skills and the capability to manage project timelines;

• Certifications such as PMI Agile Certified Practitioner (PMI-ACP) or Professional Scrum Product Owner (PSPO) are advantageous;

🏝️ Benefits

• Medical insurance for employees and their dependents with national coverage (Bradesco or Unimed);

• Dental insurance with national coverage;

• Meal vouchers or grocery allowances (employee’s choice);

• Childcare assistance;

• Life insurance for employees and their dependents;

• Gympass for employees and their dependents;

• EAP (Employee Assistance Program) offering Financial, Legal, Social, and Psychological Assistance (24/7);

• Discounts and special rates with universities (Mackenzie, SENAC, FIA, FIAP, and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);

• Discounts on fee packages and special rates with Itaú and Bradesco banks;

• Payroll-deductible loan option with direct salary repayment;

• Reimbursement program for specific external certifications;

• Training: the company offers a training and development platform with online and in-person courses covering soft skills, technologies, and domains—over 15,000 topics;

• Length-of-service recognition awards: rewards at 3, 5, and 10 years and every 5 years thereafter;

• Employee referral bonus for each successful new hire;

• Fit4Life—program to promote physical activity for employees, including scheduled online functional training;

• International opportunities: based on skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);

• And more.