Senior BP Program Manager

📋 Description

• Take full responsibility for the mService business adoption and system development, ensuring delivery aligns with business needs regarding scope, schedule, budget, and risk management, while maintaining coherence with business strategy, system implementation, and operational execution.

• Act as the primary coordination hub (“control tower”) and main business contact among business units, IT, and Technical Enablement, fostering alignment, transparency, and execution across all projects.

• Lead cross-functional initiatives to design, implement, and enhance mService business processes and capabilities for Global Service & Repair.

• Establish and oversee comprehensive governance structures, including backlog prioritization, decision-making frameworks, risk management, progress monitoring, and executive reporting.

• Define, monitor, and drive metrics for adoption and benefits realization, ensuring the successful incorporation of mService capabilities into business operations.

• Collect, document, and prioritize business requirements; outline feature scope based on business impact and readiness, converting needs into clear, actionable directives for Technical Enablement and IT teams.

• Assist in financial modeling, ROI calculations, and cost/benefit analyses to inform prioritization and decision-making, aligning business value with execution efforts.

• Develop and sustain a detailed business systems roadmap, collaborating closely with Technical Enablement and IT to ensure alignment between business priorities and system capabilities.

• Create and uphold clear decision-making frameworks and ownership models, ensuring efficient escalation processes and timely decision-making.

• Collaborate with IT, Technical Enablement, and regional stakeholders to advocate for solutions that address local needs while remaining globally applicable, avoiding siloed decision-making.

• Serve as the primary link between regions (Americas, EMEA, APAC) to promote alignment, encourage reuse, and ensure consistency across implementations.

• Drive the harmonization of global processes and facilitate the onboarding of operating units to ensure smooth transitions and maximize value and benefits realization.

• Proactively identify and address gaps across business, IT, and Technical Enablement ownership boundaries, ensuring that no critical dependencies or decisions are overlooked.

• Oversee data governance and integrity strategies, including master data cleanup, establishing standards, quality checkpoints, and issue resolution to enhance productivity, quality, and customer satisfaction as systems evolve.

• Lead the business readiness efforts for mobile platform deployment, encompassing alignment on device strategy, security, logistics, and usability in the field.

• Spearhead stakeholder communication, change management, and training strategies to foster adoption and reduce disruption.

• Monitor program progress, manage risks and issues, and provide clear, consistent visibility to leadership through dashboards and reports.

• All activities must be conducted in compliance with the Quality System.

⛳️ Requirements

• A Bachelor's degree coupled with a minimum of 7 years of relevant experience, or an advanced degree with at least 5 years of relevant experience is required.

• Experience in leading large-scale enterprise system implementations or digital transformations within service, operations, or field service environments.

• Knowledge of service management, field service, or repair lifecycle platforms utilized for asset management, service execution, and operational workflows.

• Proven track record in driving global process harmonization and system adoption across various regions or business units.

• Established ability to translate operational business requirements into structured system specifications, feature definitions, and prioritized development backlogs in collaboration with IT or technical delivery teams.

• History of leading business readiness initiatives for enterprise technology rollouts, including user acceptance testing (UAT), change management planning, training development, and post-deployment stabilization.

• Expertise in establishing governance frameworks for complex programs, including backlog prioritization, decision-making structures, risk management processes, and executive reporting.

• Ability to support financial modeling and conduct cost/benefit or ROI analyses to guide prioritization of operational or technology investments.

• Practical knowledge of service and repair operations, asset lifecycle management, or post-market support functions within healthcare, medical device, or other regulated sectors.

• Experience in managing cross-functional programs with geographically diverse teams across regions such as the Americas, EMEA, and APAC.

• Familiarity with data governance initiatives, including master data management, data quality improvement efforts, and operational reporting within enterprise business systems.

• For degrees obtained outside the United States, a degree that meets the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is necessary.

🏝️ Benefits

• Health, Dental and vision insurance

• Health Savings Account

• Healthcare Flexible Spending Account

• Life insurance

• Long-term disability leave

• Dependent daycare spending account

• Tuition assistance/reimbursement

• Simple Steps (global well-being program)

• Incentive plans

• 401(k) plan plus employer contribution and match

• Short-term disability

• Paid time off

• Paid holidays

• Employee Stock Purchase Plan

• Employee Assistance Program

• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)

• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)