Senior Billing Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Develop and enhance payment routing across various PSPs/MIDs and evaluate scenarios (fallback, cascading, smart routing) for primary products.

• Increase approval rates across all geographical regions and products, while scaling billing systems to accommodate new volumes.

• Identify growth opportunities for LTV through billing strategies: billing models, retry logic, pricing, etc.

• Conduct cohort analyses and assess the influence of billing practices on customer retention.

• Initiate and oversee MIDs and establish the legal entity framework for diverse products and regions.

• Collaborate with descriptors, MCC, and risk profiles, while managing partnerships with providers, acquirers, and financial institutions.

• Integrate billing with new products and sales funnels, and swiftly establish new MIDs to support scaling efforts.

• Configure payment solutions for various business models (subscription/one-off/hybrid).

• Monitor critical metrics (approval rate, chargeback rate, refund rate, VAMP/fraud indicators) and create an alerting system.

• Minimize chargebacks and fraud without sacrificing revenue.

• Oversee billing projects from start to finish and coordinate with marketing, product, and finance teams.

• Focus on tasks that yield significant business outcomes.

⛳️ Requirements

• Possess over 3 years of experience in a similar position within a subscription-based business.

• Bring practical experience with payment systems and payment orchestration platforms.

• Have a comprehensive understanding of subscription economics and how to manage LTV effectively.

• Experience with MIDs, billing models, and antifraud measures is essential.

• Demonstrate strong billing analytics skills: metrics, cohorts, and their impact on LTV/retention, along with full-cycle chargeback and dispute management experience (alerts, reason codes, scheme programs).

• Employ data-driven decision-making while balancing revenue growth with associated risks.

• Exhibit high ownership and proactivity — you identify opportunities and take initiative, rather than waiting for tasks to be assigned.

• Proficiency in English at an Upper-Intermediate level or above.

🏝️ Benefits

• Remote-first work environment, modern offices with activities, and all necessary equipment, including support for establishing your remote workspace.

• Competitive compensation with regular reviews; after the probation period, benefits include reimbursement for educational expenses and English courses, access to an Online Speaking Club, an online library, and course materials.

• Comprehensive medical insurance, consultations with psychologists, unlimited paid sick leave, and 31 paid vacation days per year (including public holidays).

• Opportunities for corporate events, team-building activities, and funded participation in sports competitions.