Senior Benefits Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Act as the primary contact for employee inquiries regarding benefits, encompassing medical, dental, vision, FSA/HSA procedures, dependent coverage, and qualifying life events.

• Oversee benefits enrollment processes across various regions, including onboarding new hires, managing qualifying life event changes, and coordinating annual open enrollment.

• Maintain relationships with carriers and EDI, addressing file discrepancies and managing eligibility modifications, cancellations, and reinstatements.

• Collaborate with the benefits broker on issues related to carriers, plan design, renewals, and communication with employees.

• Manage projects related to renewals, open enrollment, and modifications to plans from start to finish.

• Administer leave management through Sparrow, including communication, coordinating pay stubs, overseeing return-to-work logistics, and handling fitness-for-duty documentation.

• Ensure precise deductions for leave and benefits, along with the necessary supporting documentation for each payroll cycle.

• Oversee compliance cycles for benefits, including ACA, Form 5500 submissions, and non-discrimination testing.

• Prepare and verify inputs related to benefits and leave for pre-payroll processing.

• Manage the employee anniversary program across the U.S., Canada, and India.

• Handle year-end gifting and promotional items, including vendor selection, budget management, and fulfillment.

• Administer the budget for the Regional Culture Ambassadors Program in North America and India.

• Maintain records for ambassadors, program guidelines, and tracking systems.

• Provide reports on program expenditures and participation while enhancing program operations.

• Serve as a backup for compensation and equity-related operations.

• Identify and apply AI-driven workflow automation solutions for benefits, leave, perks, and recognition.

⛳️ Requirements

• 7+ years of experience in benefits, preferably within a SaaS or technology firm operating in multiple regions.

• Extensive knowledge in benefits administration, leave management, and compliance with benefits regulations (ACA, 5500, non-discrimination testing).

• Practical experience in managing relationships with carriers and brokers, EDI files, and enrollment systems.

• Strong project management capabilities, demonstrating a history of independently managing projects from initiation to completion and meeting deadlines.

• High operational standards and meticulous attention to detail, with proven success in delivering accurate, audit-ready data consistently.

• Understanding of pre-payroll processes and the interaction between benefits, leave, and payroll systems.

• Experience in administering employee perks or recognition programs, including managing budgets across various locations, is advantageous.

• Familiarity with 401(k) plan administration, including working with recordkeepers and TPAs, deferral reconciliation, nondiscrimination testing, or Form 5500, is a plus.

• Exposure to compensation practices is beneficial.

• Familiarity with equity operations is also a plus.

• Hands-on experience with AI-powered tools, or a strong interest in exploring and implementing new technologies, including platforms like Claude, is highly desirable.

• Excellent skills in building relationships and collaborating across functions, particularly with Finance, Payroll, and People Business Partners.

• Ability to thrive in a fast-paced, dynamic environment and adjust to shifting priorities.

🏝️ Benefits

• Health, dental, and vision coverage for you and your family.

• Life insurance and disability benefits.

• Mental wellness support.

• Assistance with fertility and family growth.

• Unlimited vacation in addition to company-paid holidays.

• Paid family leave, medical leave, and bereavement leave policies.

• 401k retirement savings plan.

• Healthcare FSA and commuter benefits programs.

• Allowance for customizing your home work and technology setup.

• Annual professional development stipend.

• Equity options.

• Employee anniversary awards.

• Year-end gifting and promotional items.

• Regional Culture Ambassadors Program.

• Flexible remote-to-office work arrangements.