Senior Associate L3 – Cyber Data & Tech Risk Managed Services, Saviynt IAM Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Serve as the technical escalation point for intricate Saviynt incidents, service requests, defects, and production modifications.

• Lead comprehensive troubleshooting efforts across Saviynt, source systems, target applications, databases, APIs, agents, and network dependencies.

• Conduct thorough root-cause analysis for recurring or significant incidents and monitor corrective and preventive actions until completion.

• Design and execute advanced Saviynt configurations, workflows, rules, analytics, reports, campaigns, connectors, and API-based integrations.

• Oversee application onboarding and change activities, encompassing technical assessments, configurations, testing, deployments, rollbacks, and hypercare.

• Evaluate L2 solutions and modifications, offer technical guidance, and ensure compliance with security, audit, and operational standards.

• Collaborate with clients, application owners, infrastructure teams, and Saviynt support to restore service and address product defects.

• Propel automation, monitoring, knowledge management, and service-improvement initiatives to enhance stability and SLA performance.

• Prepare and update architecture notes, support runbooks, operational procedures, known-error records, and audit evidence.

• Engage in on-call support and major incident management as needed.

⛳️ Requirements

• Bachelor’s Degree.

• 5–8 years of experience.

• Relevant end-to-end L3 production support/Engineering experience for Saviynt Enterprise Identity Cloud / IGA.

• Familiarity with identity lifecycle, access requests, certifications, application onboarding, analytics, workflows, rules, connectors, APIs, and platform administration.

• Saviynt Certified IGA Professional certification (preferred).

• Extensive hands-on experience supporting Saviynt IGA in complex enterprise settings, including advanced configuration, troubleshooting, and performance analysis.

• Proficiency in identity lifecycle management, access requests, role management, SoD controls, campaigns, analytics, workflows, connection management, and application onboarding.

• Capability to diagnose and resolve complex provisioning, aggregation, reconciliation, certification, workflow, connector, API, and data-quality issues.

• Strong experience with Saviynt REST APIs, JSON, SQL, Saviynt analytics, rules, jobs, workflows, and automation.

• Experience managing Severity 1 and Severity 2 incidents, leading technical bridges, performing root-cause analysis, defining corrective and preventive actions, and driving problems to resolution.

• Background in reviewing complex changes, deployment plans, rollback strategies, and production readiness; supporting release and change governance.

• Experience in leading vendor escalations with relevant evidence, logs, traces, reproducible steps, and business impact.

• Experience mentoring L1/L2 engineers, reviewing troubleshooting quality, enhancing knowledge articles and runbooks, and minimizing repeat incidents.

• Experience monitoring platform health, failed jobs, queues, connectors, integrations, and SLA performance trends.

• Experience supporting the onboarding of authoritative sources and target applications, including schema mapping, account and entitlement rules, reconciliation, and validation.

• Knowledge of Saviynt Enterprise Identity Cloud / IGA, Active Directory, REST APIs, Postman, SQL, MSSQL/Oracle, PowerShell, Java/Groovy concepts, Git, ServiceNow, Jira, Putty, and WinSCP.

🏝️ Benefits

• Remote work.

• Access to PwC cybersecurity, privacy, and forensics professionals.

• Access to PwC clients and industry analysts worldwide.