Senior Associate, Investment Operations

📋 Description

• Offers support and services for the Investment Operations division catering to BMO’s business stakeholders and clients.

• Implements and manages Investment product and service procedures, ensuring compliance with financial and regulatory standards as well as operational guidelines.

• Collects and organizes data into regular and ad-hoc reports, along with dashboards.

• Assists in change management of varying scopes and types, primarily focusing on execution and sustainment tasks.

• May serve as a problem-solving resource for junior team members.

• Structures work information to guarantee accuracy and completeness.

• Performs routine tasks such as service requests, transactions, and queries within applicable service level agreements.

• Ensures precise and timely processing of transactions, activities, and services to meet stakeholder requests while adhering to regulatory and risk controls.

• Delivers accurate, consistent, and knowledgeable responses to inquiries from both internal and external stakeholders.

• Adheres to documented policies and procedures to carry out daily transactions, activities, and processes, fulfilling all Service Level Agreements (SLAs).

• Reviews and reconciles information and documentation to confirm accuracy and completeness.

• Analyzes data and information to offer insights and suggestions.

• Identifies and assesses issues and problems, resolving them promptly or escalating when necessary.

• Engages and collaborates with internal and external stakeholders to achieve business objectives.

• Builds and maintains effective relationships with internal and external stakeholders to execute tasks and meet service delivery expectations.

• Develops and sustains an understanding of the regulatory requirements and risks inherent in operations to take appropriate actions and uphold operational integrity.

• Contributes to the development and implementation of new processes/systems and enhancements to existing systems and processes.

• Aids in the creation of tools and the delivery of training aimed at achieving business results.

• Completes complex and varied tasks within established rules/limits, which may include addressing escalations from other employees.

⛳️ Requirements

• Generally possesses 2 to 3 years of relevant experience.

• A post-secondary degree in a related field is preferred, or an equivalent combination of education and experience.

• Proficient knowledge and experience with relevant systems and technology – Good.

• Good understanding of the business unit’s key products, services, processes, and controls.

• Familiarity with the risk and regulatory requirements of the business – Good.

• Strong prioritization skills – Good.

• Technical proficiency (Livelink, CFM, MS Word, Excel, PowerPoint) – Good.

• CPA or CFA certification is considered an asset.

🏝️ Benefits

• Health insurance

• Tuition reimbursement

• Accident and life insurance

• Retirement savings plans