Senior Associate, Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the comprehensive execution of new strategic collaborations with ACOs, health systems, health plans, pharmaceutical, and life sciences organizations.

• Take ownership of specific workstreams or phases within broader implementation initiatives under the guidance of the Director.

• Manage timelines, milestones, and dependencies among clinical, product, data, operations, finance, and marketing teams.

• Keep detailed project plans that include tasks, responsible parties, and deadlines.

• Recognize risks, obstacles, or delays and proactively escalate issues along with suggested solutions.

• Maintain implementation trackers, dashboards, and documentation to support PMO operations.

• Create regular status reports and materials for both internal and partner-facing meetings.

• Monitor implementation metrics and track progress against launch milestones.

• Record decisions, risks, action items, and follow-ups across various workstreams.

• Assist in preparing executive-level summaries and conducting launch readiness reviews.

• Implement established playbooks, templates, and tools for effective execution.

• Identify inefficiencies, gaps, and opportunities for process improvement.

• Document partner-specific workflows, requirements, and insights gained.

• Organize partner meetings, prepare agendas, and develop materials for working sessions.

• Collaborate with partner clinical, operational, and technical stakeholders to ensure workflow alignment and readiness.

• Gather partner feedback and share insights with the Director of Implementation and cross-functional teams.

• Aid in the transition from implementation to ongoing account management after launch.

⛳️ Requirements

• 2-4+ years of experience in healthcare implementation, customer success, operations, or project management.

• Familiarity with healthcare or health tech environments.

• Exposure to provider, payer, pharmaceutical, or value-based care models.

• Capability to manage multiple workstreams concurrently.

• Experience working cross-functionally and coordinating activities with both internal and external stakeholders.

• Strong written and verbal communication skills.

• Proactive and results-driven mindset with a readiness to take ownership of designated workstreams.

• Experience supporting implementations that involve EHRs, data integrations, or clinical workflows.

• Knowledge of project management tools and techniques, including Jira, Asana, Smartsheet, Monday, dashboards, trackers, workflow diagrams, Gantt charts, and risk registers.

🏝️ Benefits

• Work remotely from anywhere in the 50 United States.

• Home office technology provided.

• Medical, dental, and vision insurance options available for you and your family.

• 401(k) plan with employer matching.

• Short- and long-term disability insurance.

• Basic and supplemental life insurance.

• 15 vacation days.

• 5 sick days.

• 12 paid holidays.

• 2 floating holidays.

• Fully paid company holiday break at the end of the year.

• Family-building and fertility services through Kindbody, when available, at a 20% discount.

• 24/7 mental health support via Health Advocate and Talkspace, including 12 free on-demand sessions each year.

• Access to One Medical.