Senior Associate – HR Services

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver direct HR support and guidance to employees.

• Address employee HR concerns and manage HR-related transactions from onboarding new hires through performance reviews, benefits, and separations.

• Communicate information regarding HR policies, payroll, and related subjects to customers.

• Analyze trends and provide insights to management aimed at enhancing HR services.

• Manage complex cases and offer resolutions.

• Mentor, train, and coach junior team members.

• Promote knowledge management and keep an updated HR knowledge base.

• Serve as the main point of contact for new hires during the pre-boarding and onboarding process.

• Oversee comprehensive onboarding for both executive and non-executive hires across the U.S. and Canada.

• Organize and conduct pre-onboarding, onboarding, and Day 1 sessions.

• Ensure that onboarding documentation is accurately completed and maintained.

• Collaborate with Talent Acquisition, hiring managers, Payroll, Benefits, and Global Onboarding teams.

• Assist managers with onboarding arrangements, asset requests, and Workday transactions.

• Resolve discrepancies in pre-employment screening with external vendors.

• Maintain documentation specific to the country, contracts, labor-law requirements, and compliance processes.

• Process onboarding exceptions such as rescinds, no-shows, and changes to start dates.

• Coordinate precise employee setup and data integrity with Payroll and Benefits.

• Keep onboarding records, documentation repositories, and Workday activities up to date.

• Track onboarding metrics and contribute to process enhancements.

• Provide guidance regarding onboarding policies, procedures, and best practices.

• Manage U.S. employment eligibility and immigration compliance, including I-9, E-Verify, Department of Defense employment verifications, and immigration petition support.

• Lead compliance and regulatory reporting for onboarding, including Workday onboarding controls and Canadian government workforce surveys.

⛳️ Requirements

• 3–5 years of relevant experience or an appropriate combination of education and experience.

• A minimum of 3 years of experience utilizing an HRIS system, preferably Workday or similar software.

• Significant experience in Human Resources, Talent Acquisition, and onboarding operations.

• Familiarity with U.S. labor laws, compliance requirements, and contractual obligations.

• Knowledge of Canadian labor laws and compliance is highly desirable.

• Proficient in HR systems, especially Workday and ServiceNow.

• Strong stakeholder management and communication abilities.

• Excellent organizational skills and attention to detail.

• Capability to handle multiple priorities in a fast-paced, multinational setting.

• Dedication to providing a positive employee experience and high-quality HR services.

• A bachelor's degree is preferred but not mandatory.

🏝️ Benefits

• Discretionary annual bonus program based on individual performance.

• Comprehensive medical and dental coverage.

• Disability benefits.

• Retirement benefits.

• Paid leave.

• Paid time off.

• Employee learning initiatives and access to certifications, including those from Microsoft, Google, Amazon, Skillsoft, and others.

• Company-wide volunteering and charitable giving platform.

• Opportunities for both professional and personal growth.

• Practical experience and learning opportunities.

• An inclusive workplace supported by Kyndryl Inclusion Networks.