Senior Associate, Databases, IT

This is a fully remote position, open to applicants in Washington.

📋 Description

• Execute data integrity tasks, implement user-focused solutions through declarative development tools, and generate technical documentation.

• Act as a point of contact for general Salesforce inquiries, utilizing our ticketing system to address user issues.

• Design and conduct training sessions and documentation to empower staff in generating their own reports and dashboards.

• Apply customizations and automations within Salesforce to enhance workflow efficiency based on user feedback.

• Offer configuration support and data maintenance for project management (ClickUp) and digital asset management (Google Drive) systems.

• Identify operational bottlenecks and propose sustainable technological practices to optimize departmental workflows.

• Assist in the creation and updating of Standard Operating Procedures (SOPs) and IT user policies, including naming conventions.

• Collaborate with IT contractors on specific projects and aid in managing the delegation of technical tasks.

• Engage in the assessment of new software requests to ensure alignment with existing technical infrastructure.

• Undertake IT or database-related tasks as assigned to support the wider technology team.

⛳️ Requirements

• 2-3+ years of experience as a Salesforce administrator (Salesforce Certified Administrator preferred).

• High proficiency in Excel/Google Sheets, including VLOOKUPs, Boolean logic, and data manipulation.

• Demonstrated ability to produce clear user guides and technical documentation.

• Experience with tools such as ClickUp, Monday.com, or Jira for task and project tracking is preferred.

• Bachelor’s degree in IT, Computer Science, or a related field is preferred.

• Fundamental understanding of SQL/SOQL or other database languages is a significant advantage.

🏝️ Benefits

• Health, Vision and Dental Insurance.

• Paid Vacation and Sick Leave.

• Paid Holidays.

• Company Wide Mental Health Days.

• 401(k) Matching.

• HSA and FSA Options.

• Life Insurance.

• Short Term and Long Term Disability.

• Fully Paid Parental Leave.

• Wellness Reimbursement Program.

• Professional Development Stipends.