Senior Associate, Cycle Support & Technical Test Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver daily support for the Shared System Maintainer’s cycles using IBM Workload Scheduler (IWS), which includes daily plans, schedules, and SPITAB (MCS) cycle modifications.

• Develop, manage, schedule, and confirm the completion of overnight common utility cycles, incorporating CICS jobs, DRVFI, application-specific DR backup and restore tasks, MTL, SMF, and Security jobs utilizing Vanguard and RDS.

• Oversee scheduling adjustments and cycle support for DEV/TEST cycles.

• Implement changes and DEV/TEST cycle modifications for releases and other change requests within Maintainer DEV/TEST environments.

• Supervise DEV/TEST CICS environments, which includes administration of CLERK IDs, Operator Control File IDs, and handling RACF ID and password reset requests.

• Assist Developer and Business Analyst testing in DEV/TEST regions and cycles, providing JCL mentoring and handling ad hoc job requests.

• Monitor DEV/TEST cycles and support the on-call team with ALPHA DEV/TEST cycle oversight and ABEND resolution.

• Record ABENDs in the ABEND Log for reporting purposes and email notifications.

• Investigate root causes and implement permanent solutions in collaboration with the Maintainers.

⛳️ Requirements

• 2 years of experience with a BS/BA degree, or 6 years of experience in lieu of a degree.

• US Citizenship is required.

• Capability to obtain a Public Trust clearance.

• Excellent written and verbal communication skills.

• Proficient in coordinating with and supporting developers, Business Analysts, on-call personnel, Release Coordinators, and scheduling teams.

• Practical skills in z/OS JCL, including the ability to review, correct, and mentor others on JCL.

• Familiarity with z/OS batch processing, IWS scheduling, and troubleshooting jobs (ABEND, condition code, restart/recovery).

• Competence in reading job output and logs (SYSOUT, SDSF, SMF) to determine root causes.

• Experience with CMS Medicare claims systems (FISS, MCS, DME, CWF) or similar large-scale batch environments.

• Preferred: Hands-on experience with IWS/TWS for z/OS, covering plan, calendar, application, and run-cycle maintenance.

• Preferred: Experience in installing and promoting changes within a controlled testing environment and handling change/release management in a regulated setting.

• Preferred: Experience administering CICS regions, including user/ID and control file maintenance.

• Preferred: Knowledge of CICS batch interfaces and security tools such as Vanguard and RDS.

• Preferred: Experience in troubleshooting batch ABENDs in test cycles and maintaining an ABEND/incident log with trend analysis.

• Preferred: Familiarity with FISS, MCS, or similar Medicare claims systems.

• Preferred: Experience mentoring developers, testers, or scheduler teams on mainframe batch practices.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Health savings account.

• Short-term disability.

• Long-term disability.

• Employee assistance program (EAP).

• Parental leave.

• 401(k).

• Paid time off (PTO) for vacation.

• Company-paid holidays.

• Potential overtime eligibility.

• Potential shift differential.

• Discretionary bonus eligibility.