Senior Assistant Vice President – Patient Access Growth

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Collaborate with sales and account leaders to develop a pipeline, qualify opportunities, and enhance revenue across patient access and associated front-end revenue-cycle services.

• Facilitate or assist in discovery workshops, client meetings, and executive discussions.

• Provide expertise in areas such as scheduling, registration, referrals, eligibility, financial clearance, prior authorization, collections, and patient communications.

• Convert client requirements, operational data, and performance challenges into cohesive solutions that address workflows, staffing, governance, SLAs, implementation, technology, analytics, automation, and outcomes.

• Prepare and evaluate proposals, presentations, RFP responses, statements of work, business cases, and solution narratives.

• Assist with pricing assumptions, effort estimates, client presentations, opportunity progress, and conversion.

• Develop and enhance EXL's patient access proposition, operating model, playbooks, diagnostics, architectures, reusable content, demos, case studies, and outcome measures.

• Design patient access solutions incorporating CCaaS, conversational AI, agent assist, interaction analytics, workflow automation, digital front-door capabilities, and EHR-integrated workflows.

• Coordinate efforts across sales, operations, transition, technology, digital, analytics, finance, legal, and delivery teams.

• Contribute to thought leadership, conferences, partner discussions, analyst briefings, and account strategies.

• Oversee the transition from sales to implementation while remaining engaged during the initial mobilization phase.

⛳️ Requirements

• A bachelor's degree in business, healthcare administration, public health, operations, technology, or a related field.

• Over 15 years of experience in the healthcare industry.

• At least 8 years of relevant experience in healthcare provider operations, consulting, solutioning, sales, or transformation, with significant responsibility for patient access.

• Preferred prior experience managing patient access functions within a health system organization.

• In-depth knowledge of CX technology platforms such as Genesys, NICE, Google, and Amelia.

• Practical experience with scheduling, registration, eligibility, referrals, financial clearance, prior-authorization intake, or patient contact-center operations.

• Experience in engaging in client pursuits and developing solutions, proposals, presentations, or RFP responses.

• Proven track record in supporting revenue growth, new-logo acquisition, account expansion, or converting advisory and operational opportunities.

• Familiarity with health systems, IDNs, academic medical centers, ambulatory networks, or large specialty provider organizations.

• Understanding of leading EHR and patient access ecosystems.

• Valued experience with Epic scheduling or similar EHR workflows.

• Willingness to travel to client and EXL locations as necessary.

• Strong grasp of provider patient access operations and related operational, financial, and patient-experience outcomes.

• Capability to design integrated solutions encompassing people, processes, technology, analytics, and governance.

• Excellent executive communication skills.

• Working knowledge of managed-services economics, pricing inputs, transition assumptions, service levels, dependencies, and risks.

• Practical understanding of EHR scheduling, Epic, Oracle, CCaaS platforms, CRM tools, digital front-door solutions, conversational AI, automation, and reporting.

• Ability to structure solutions focused on access, conversion, productivity, patient experience, revenue capture, quality, and cost-to-serve outcomes.

• Capacity to manage multiple pursuits and deliver client-ready outputs within deadlines.

• Current knowledge of provider priorities, patient access trends, relevant platforms, competitors, and emerging AI-enabled operating models.

🏝️ Benefits

• Competitive total rewards package.

• Variable incentive opportunity aligned with applicable revenue and performance goals.

• Opportunities for professional and personal development.

• Access to learning programs, workshops, and domain, technology, and leadership development.

• Flexible hybrid working model.

• Work-from-home arrangement.