Senior Analyst, Patient Retention Strategy and Analytics

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead strategic analyses, generate data-driven insights, and manage reporting.

• Examine data to guide strategic decision-making concerning patient retention.

• Create and extract reports on performance metrics related to patient retention.

• Conduct analyses to pinpoint areas of progress and opportunity.

• Share insights with local and organizational leaders.

• Enhance patient retention at Oak Street by executing Patient Engagement and Retention workflows.

• Cultivate relationships with key partners across provider services, Salesforce, and patient communications and marketing.

• Oversee proactive workflows associated with patient communications and panel reassignment.

• Support key organizational retention goals by implementing initiatives aimed at achieving annual patient wellness visit completion targets.

• Recognize essential factors influencing annual wellness visit completion and target patient populations for outreach.

• Analyze the effectiveness of various engagement strategies in reaching annual wellness visit completion objectives.

• Serve as project manager for ongoing initiatives and activities related to patient segmentation.

• Develop metrics and reports to track success and uncover opportunities for improvement across new initiative implementations.

• Perform other duties as assigned.

⛳️ Requirements

• A minimum of 2-4 years of relevant experience.

• Strong organizational skills and attention to detail.

• Proven experience collaborating on projects across various departments.

• Proficient in Microsoft Excel or other standard analysis tools (SQL, Alteryx, etc.).

• Demonstrated intellectual curiosity and problem-solving capabilities.

• Ability to navigate through leadership and operational complexities.

• Commitment to excellence, willing to go above and beyond to achieve objectives and ensure consistently high-quality work.

• Quick learner who is comfortable with ambiguity.

• Strong sense of accountability and discipline regarding timelines and deliverables.

• Collaborative working style with the ability to work cross-functionally.

• Bachelor’s degree is required.

🏝️ Benefits

• Paid vacation, sick leave, and 401K match options for investment/retirement.

• Comprehensive health insurance including vision and dental benefits.

• Opportunities for leadership development and continuing education stipends.

• New centers and flexible work environments.

• Chances for high levels of responsibility and rapid career advancement.