Senior Analyst I – ServiceNow Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the hands-on technical leader for ServiceNow development projects throughout the organization.

• Design, create, and sustain intricate ServiceNow solutions utilizing best-practice configuration and scripting techniques.

• Facilitate technical design discussions and actively implement the approved solutions.

• Establish and uphold coding standards, development methodologies, and platform governance.

• Drive scalable solutions across ITSM, ITOM, CMDB, SPM, and custom scoped applications.

• Develop and manage integrations using REST, SOAP, IntegrationHub, and MID Server.

• Oversee ServiceNow upgrades, patch management, and regression testing activities.

• Provide mentorship to developers through code reviews and technical guidance.

• Conduct platform optimization, performance tuning, and reduction of technical debt.

• Collaborate with business stakeholders to translate requirements into scalable technical designs.

• Contribute throughout the complete development lifecycle from discovery and design to deployment.

⛳️ Requirements

• 5–8 years of hands-on ServiceNow development experience within enterprise settings.

• Expert-level skills in ServiceNow scripting and configuration, including JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.

• Demonstrated experience in a lead role while remaining actively involved in development.

• Strong expertise with ServiceNow modules such as ITSM, ITOM, SPM, CMDB, and custom applications.

• Extensive experience in building and supporting ServiceNow integrations utilizing REST, SOAP, IntegrationHub, and MID Server.

• UI delivery experience with Service Portal and/or UI Builder.

• Experience in leading platform upgrades and managing release cycles.

• Knowledge of performance optimization, instance health, and scalability.

• Strong problem-solving abilities and capability to troubleshoot complex platform issues.

• Hands-on experience with ITOM Discovery, Service Mapping, and SPM.

• Familiarity with Agile/Scrum methodologies for ServiceNow development.

• Preferred ServiceNow certifications such as CSA, CAD, and CIS (ITSM, ITOM, or CMDB).

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience is preferred.

🏝️ Benefits

• On-the-job and formal training.

• Educational assistance.

• Reasonable accommodations for qualified individuals with disabilities.