Senior Analyst, GTM & Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist in the comprehensive execution of advertising partner investment and incentive initiatives, ensuring they align with go-to-market (GTM) timelines and deliverables.

• Collaborate with cross-functional teams (Engineering, Legal, Marketing, Sales, Partnerships) to facilitate program execution and readiness.

• Monitor project deliverables, identify potential risks, and escalate issues as necessary to guarantee timely resolutions and successful outcomes.

• Handle incoming requests and escalations from both internal and external stakeholders, ensuring clear communication and prompt follow-up.

• Work with technical teams to assist in system enhancements, including participation in User Acceptance Testing (UAT) and verification of new features.

• Create and maintain program documentation, reports, and materials to support internal alignment and communication with external partners.

• Analyze operational data to uncover trends, provide insights, and offer recommendations for enhancing program performance and efficiency.

• Contribute to process improvement initiatives by identifying inefficiencies and aiding in automation and system enhancement efforts.

• Participate in regular internal practice community meetings.

• Collaborate with your itD practice team on industry thought leadership efforts.

• Develop client case studies and educational materials (blogs, media content).

• Generate materials to support the Digital Transformation practice.

• Attend internal itD networking events, both in-person and virtual.

• Partner with leadership on career development opportunities.

⛳️ Requirements

• Over 5 years of experience in Project Management, Sales Operations, or Partner Operations within a technology-driven environment.

• Proven experience in supporting cross-functional programs and coordinating multiple workstreams across both business and technical teams.

• Strong project coordination abilities, including deliverable tracking, risk management, and issue resolution support.

• Practical experience with CRM systems (Salesforce preferred), encompassing deal tracking, lead/opportunity management, and partner workflows.

• Experience in managing or supporting technical support cases and navigating system/process challenges.

• Familiarity with supporting GTM launches or operational program rollouts.

• Strong analytical skills with a track record of utilizing data to identify trends and shape recommendations.

• Advanced proficiency in Excel or Google Sheets, with experience in creating reports or dashboards.

• Outstanding written and verbal communication skills with a keen attention to detail.

🏝️ Benefits

• We offer comprehensive medical benefits.

• 401k plan available.

• Paid holidays provided.

• Opportunities for networking, career learning, and development programs.