Senior Analyst, CRM

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and manage email and SMS briefs, collaborating with internal teams and clients to ensure timely progress of copy, creative, and feedback.

• Develop, quality assure, and launch campaigns and flows within Klaviyo and other email service providers (ESPs), incorporating dynamic content and personalization as specified in the brief.

• Diagnose and resolve rendering, linking, and compatibility issues to guarantee seamless delivery across various devices and platforms.

• Extract and evaluate CRM performance data weekly, monthly, and quarterly, tracking key performance indicators (KPIs) such as deliverability, open rate, click rate, conversion rate, and unsubscribe trends.

• Oversee flows and campaigns to ensure triggers, segments, and integrations are operating correctly, identifying anomalies with supporting data.

• Manage tasks within the project management system, maintaining up-to-date dates and content while highlighting any items that are falling behind schedule.

• Organize and maintain client files and shared resources in the Lunar G-Drive.

• Foster strong working relationships with client stakeholders and establish yourself as a reliable resource on CRM best practices and platform capabilities.

⛳️ Requirements

• Minimum of 2 years of experience in CRM/lifecycle marketing or a related field.

• Preferably familiar with Klaviyo or a similar ESP.

• Experience in an agency setting is advantageous.

• Proven track record of success with a keen attention to detail.

• Exceptional written and verbal communication skills.

• Demonstrated resourcefulness and creative problem-solving skills.

• Ability to prioritize tasks and manage multiple accounts effectively to meet deadlines.

• Experience collaborating within cross-functional teams.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Flexible work environment.

• Supportive team culture.