Senior AI Solutions Architect, Fluent in Ukrainian & English

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take responsibility for the current AI transformation strategy and ensure its swift execution;

• Identify and address gaps, dependencies, and bottlenecks proactively;

• Continuously adjust the strategy based on market insights, client requirements, and practical experiences.

• Assist in the development of AI-driven service offerings that extend beyond headcount-based models;

• Create, test, and expand solutions from proof-of-concept to client implementation;

• Define reusable AI components, including knowledge bases, copilots, QA automation, and intelligent routing.

• Manage revenue objectives for innovation-centric offerings;

• Collaborate with Sales and Business Growth teams to effectively position AI solutions during client interactions;

• Formulate pricing and packaging strategies for hybrid AI and human service models.

• Develop consistent frameworks for assessing, piloting, and scaling new solutions;

• Set up workflows, governance structures, and reporting for the innovation function;

• Define and monitor success metrics, such as speed to pilot, adoption rates, cost efficiency, and revenue impact.

• Lead the integration of AI agents into internal processes;

• Work alongside internal teams to pinpoint automation opportunities that enhance efficiency and profitability.

⛳️ Requirements

• Upper-Intermediate (B2) English proficiency or higher

• Demonstrated experience in a senior leadership position (Head or Lead level)

• Strong commercial acumen with a thorough understanding of margins and revenue influence

• Solid knowledge of AI, LLMs, and automation processes

• Experience in aligning cross-functional teams

• Practical approach: testing concepts through pilots and structured validation

• Data-informed decision-making with an emphasis on measurable results

• High level of ownership and accountability

• Excellent organizational and structured thinking abilities.

• Experience in BPO, CX, or service-oriented companies (preferred)

• Experience in launching AI-driven products or automation solutions in production (preferred)

• Familiarity with pricing models for SaaS or AI-enhanced services (preferred)

🏝️ Benefits

• Providing services during standard business hours

• Opportunity for full remote cooperation

• Inclusive international workplace

• Compensation offered in USD

• Incentives for referring friends

• Balance between project demands and personal time, along with an internal health policy

• Supportive leadership focused on your professional growth and long-term collaboration

• Nurturing conditions for self-development

• A culture rooted in trust, without time-tracking obligations