Senior Agent Architect, Germany

This is a fully remote position, open to applicants in Germany.

📋 Description

• Create comprehensive solution architectures for AI Agent implementations, detailing how Parloa's platform connects with clients' enterprise systems such as CRMs, ERPs, ticketing systems, and contact center platforms.

• Develop and set up integrations using integration platforms and APIs, leveraging systems thinking to address intricate, multi-system data flows.

• Work alongside Forward Deployed Engineers on complex or tailored integration scenarios that extend beyond standard integration capabilities.

• Utilize structured testing methodologies to verify architecture, integration reliability, and AI agent performance in real-world scenarios.

• Identify and resolve obstacles in collaboration with other departments at Parloa (e.g., Product, Solution Engineering, Sales) and clients.

• Define the scope of AI Agent implementations, offering strategic architectural insights and execution support to clients and partners.

• Leverage your understanding of LLM internals (e.g., embeddings) to assess client needs and craft prompts for dependable, user-aligned agent behavior.

• Convert intricate client workflows into structured conversational components that LLMs can reliably execute.

• Optimize conversational flows and voice outputs (e.g., SSML, Lexicons, Regex) to ensure alignment with customer brand standards.

• Document best practices, how-to guides, and product capabilities for both internal and external audiences, showcasing the expertise of the Agent Architect team.

⛳️ Requirements

• Over 3 years of experience in enterprise customer-facing positions.

• Strong systems thinking abilities, demonstrated through a history of resolving complex technical issues across various systems and data sources.

• Experience with large-scale SaaS implementations (CRMs, ERPs, contact center platforms, ticketing systems).

• Proficient in REST API design, JSON/XML data formats, API testing tools (e.g., Postman), and API authentication methods (OAuth, API keys, JWT).

• Familiarity with reading and utilizing API documentation across enterprise SaaS platforms, including data transformation and field mapping logic.

• Analytical and critical thinker with a strong background in risk assessment and problem resolution.

• Excellent project and stakeholder management skills, with a dedication to achieving milestones and effective communication.

• An entrepreneurial mindset characterized by initiative, results orientation, and the ability to spot impactful opportunities.

• Capability to assess client requirements and transform them into LLM prompts and conversational flows, with a focus on subtle conversational nuances and A/B testing to evaluate agent performance.

• Previous experience in conversation design, prompt engineering (e.g., chain-of-thought, few-shot learning), or A/B testing is advantageous but not mandatory - training will be provided.

• Proficiency in both German and English is essential.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Professional development opportunities