Senior Adjuster – Field Service Claims

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee field property claims independently, including those that necessitate external investigations and catastrophe (CAT) response.

• Conduct comprehensive investigations, evaluate coverage, and produce necessary documentation such as reservation of rights and coverage letters.

• Recognize and actively seek opportunities to transfer risk to the relevant parties.

• Keep detailed and thorough claim records, ensuring compliance with jurisdictional requirements and proper documentation.

• Appropriately identify and assign subrogation potential; create files to support effective recovery initiatives.

• Ensure that all claims activities align with regulatory and company standards.

• Investigate and handle suspicious claims utilizing advanced techniques and tools.

• Set reserves, approve payments, and make financial decisions within designated authority.

• Collaborate with internal and external parties, including legal, underwriting, vendors, and agents.

• Utilize advanced tools and analytics to identify trends, rectify discrepancies, and enhance claims handling efficiency.

• Provide empathetic and clear communication throughout the claims process.

• May act as a representative for the company in mediations, arbitrations, and trials.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in claims handling.

• Generally requires 5–10 years of experience in adjusting.

• Strong understanding of local geography, regulations, and public safety organizations.

• Proficient knowledge of relevant statutes, regulations, case law, and third-party legal liability concepts.

• Expert in negotiation and crafting strategies to influence outcomes.

• Communicates effectively and clearly in both verbal and written forms across diverse situations.

• Highly organized with the capacity to manage intricate workflows and project tasks.

• Makes informed decisions based on comprehensive analysis of complex issues.

• Ability to collaborate with both internal and external specialists, including legal, underwriting, and other stakeholders.

• Capable of quickly assessing customer concerns and anticipating inquiries.

🏝️ Benefits

• Must possess and maintain the requisite state adjuster licenses, continuing education credits, and a valid driver's license.