Senior Accounts Receivable Analyst – Contract

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete dunning and collections process for designated customer accounts.

• Implement a systematic and escalating outreach strategy utilizing email, phone, and portal channels to recover overdue and stagnant balances.

• Prioritize accounts receivable aging based on cash-at-risk, account status, balance age, and underlying causes.

• Ensure professional, assertive, and customer-conscious communication throughout the collections journey.

• Examine and resolve the underlying issues causing stagnant cash flow, such as unapplied and misapplied payments, short payments, billing disputes, credit holds, and orphaned receivable entries.

• Reconcile customer accounts and align payments with outstanding invoices in NetSuite.

• Detect trends in overdue balances and suggest corrective measures to avert recurring problems.

• Collaborate with Billing, Sales, Customer Success, and Cash Application teams to swiftly resolve disputes and eliminate payment obstacles.

• Establish, maintain, and report on collections key performance indicators (KPIs), including Days Sales Outstanding (DSO), movement in aging buckets, cash collected relative to targets, and dispute resolution turnaround time.

• Create, document, and uphold collections standard operating procedures (SOPs), dunning workflows, and escalation protocols.

⛳️ Requirements

• Minimum of 4 years of progressive experience in accounts receivable, collections, cash application, or similar finance operations roles.

• Proven success in reducing DSO and recapturing aged balances.

• Extensive knowledge of the order-to-cash cycle and the usual factors contributing to stagnant cash within billing, disputes, and cash application.

• Strong grasp of accounts receivable aging, account reconciliation, collections cadence, payment application, and customer dispute resolution.

• Experience in technology, SaaS, or software-driven environments is preferred.

• Required proficiency in NetSuite.

• Familiarity with SuiteBilling and CRM systems is highly desirable.

• Advanced skills in Excel, including VLOOKUPs, pivot tables, and analysis of large accounts receivable aging datasets.

• High comfort level when working with financial data, account details, and collections reporting.

• Capability to identify root causes, recognize trends, and translate analysis into actionable steps.

🏝️ Benefits

• Competitive contract rate

• Participation in Dynatron’s Equity Incentive Plan

• Comprehensive health, dental, and vision insurance

• Employer-paid disability and life insurance

• 401(k) with competitive company match

• Flexible vacation policy and 11 paid holidays

• Remote-first culture

• Ongoing professional development opportunities