Accounts Receivable, Collections Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Reach out to customers through phone, email, and written correspondence to recover overdue payments.

• Consistently follow up on overdue accounts to minimize aging balances and address payment discrepancies.

• Investigate and resolve payment discrepancies, ensuring that accounts are accurate and current.

• Apply customer payments and maintain precise financial records.

• Process credit card transactions, issue credits, and make account adjustments as necessary.

• Negotiate payment plans as appropriate to aid in collections efforts.

• Handle inbound calls, respond to inquiries, and direct questions as needed.

• Conduct data entry and keep detailed documentation of accounts.

• Work collaboratively with internal teams such as Sales, Billing, and Customer Service to resolve account-related issues.

• Contribute to the ongoing enhancement of collections processes and workflows.

⛳️ Requirements

• 2 to 3 years of experience in Accounts Receivable, collections, or a related field.

• Proficient in billing and invoicing with QuickBooks.

• Strong grasp of accounts receivable procedures, billing, and collections best practices.

• Demonstrated ability to locate outstanding payments, investigate concerns, and effectively resolve discrepancies.

• Advanced proficiency in Microsoft Office Suite, Google Workspace, and financial software.

• Exceptional verbal and written communication skills, with a professional, persistent, and client-oriented demeanor.

• Strong organizational abilities with remarkable attention to detail and precision.

• Capability to juggle multiple priorities and deadlines in a dynamic environment.

• High degree of integrity and professionalism when managing sensitive financial data.

• Self-driven, results-oriented, and capable of working independently with minimal oversight.

• Experience managing high-volume collections or aging portfolios.

• Background in collaborating with cross-functional teams in a fast-paced setting.

• Familiarity with US-based clients, along with a solid understanding of US business practices and communication standards.

• Comfortable working in a fully remote setting.

• Availability to work during US Pacific Time (PST) hours.

• High school diploma or equivalent is required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible work hours and the opportunity to work remotely.

• Comprehensive health, dental, and vision insurance.

• Professional development opportunities.

• Supportive team environment and company culture.