Senior Account Project Manager

This is a fully remote position, open to applicants in Peru.

📋 Description

• Maintain a comprehensive understanding of the InEvent platform and its services to assist clients with inquiries while consistently recommending the optimal solutions and strategies for their projects;

• Address client issues and strive to enhance all facets of the client experience with the organization;

• Actively advocate for the value of the InEvent platform and promote upselling through customer/client interactions;

• Enhance and increase client usage of the platform within their organizations;

• Recommend improvements to existing processes across all Customer Success initiatives;

• Mentor and guide Customer Success trainers when working on major Enterprise accounts from your portfolio.

⛳️ Requirements

• 3 - 5 years of experience in Customer Success, Account Management, or Account Development is essential;

• Proven experience in client retention and ongoing utilization of the solution/service;

• Outstanding communication skills and the ability to cultivate positive business relationships;

• Technical proficiency is required;

• Strong accountability and personal organizational skills are crucial;

• In-depth understanding of customer concerns and perceptions regarding product usage, along with the ability to troubleshoot as necessary;

• Familiarity with CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is advantageous;

• Willingness to travel internationally as required, including short-term business trips to the United States; must be able to acquire and maintain necessary travel documentation (e.g., visas);

🏝️ Benefits

• Health Insurance

• Paid Time Off (PTO)

• Language Learning Programs

• Birthday Gift and Work Anniversary Gifts

• Birthday Off