Senior Account Project Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Maintain a comprehensive understanding of the InEvent platform and its services to assist clients with inquiries while consistently recommending the most effective solutions and strategies for their projects.

• Address client concerns and strive to enhance every facet of the client experience with the organization.

• Actively promote the benefits of the InEvent platform and encourage upselling through exceptional customer/client interactions.

• Expand and develop client usage of the platform within their organizations.

• Propose optimizations for existing processes across all Customer Success initiatives.

• Mentor and guide Customer Success trainers when working on major Enterprise accounts within your portfolio.

⛳️ Requirements

• 3 to 5 years of experience in a Customer Success, Account Management, or Account Development role is required.

• Proven experience in client retention and ensuring ongoing use of the solution/service.

• Exceptional communication skills with the ability to build positive business relationships.

• Technical expertise is essential.

• Strong accountability and organizational skills are critical.

• Profound understanding of customer concerns and perspectives regarding product usage, along with the ability to troubleshoot when necessary.

• Familiarity with CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is advantageous.

• Willingness to travel internationally as required, including brief business trips to the United States; must be able to obtain and maintain necessary travel documentation (e.g., visas).

🏝️ Benefits

• Health Insurance

• Paid Time Off (PTO)

• Language Learning Programs

• Birthday Gift and Work Anniversary Gifts

• Birthday Off