Senior Account & Onboarding Manager – B2B SaaS

This is a fully remote position, open to applicants in Germany.

📋 Description

• Coordinate and schedule travel arrangements independently.

• Implement and oversee technical customer deployments.

• Facilitate onboarding sessions at customer sites.

• Act as the primary point of contact throughout the onboarding process.

• Build and sustain long-term relationships with customers.

⛳️ Requirements

• Outstanding communication skills across all levels of stakeholders.

• Openness to travel, with flexibility and self-sufficiency in planning trips.

• Background in project management, customer satisfaction, and onboarding processes.

• Ideally experienced in a B2B SaaS or IoT environment.

• Capability to structure and articulate complex technical information clearly.

• A pragmatic and hands-on approach to independently accomplish tasks.

• Proficient in German and conversational in English.

• Must reside in Germany.

🏝️ Benefits

• Flexibility and trust: Remote work options available within Germany, plus up to 70 days of remote work in the EU.

• Meaningful work: Chance to make a significant economic and ecological impact.

• Influence the development of startup culture and processes.

• Direct collaboration with founders, tech teams, and Customer Success teams.

• Access to Wellpass for fitness and wellness benefits.

• 30 days of vacation.

• 50% subsidy for the job ticket.