Senior Account Manager – Strategic Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and continually enhance the commercial relationship across each account in your portfolio, ensuring active engagement at both the executive and operational levels.

• Forge trusted partnerships with senior distribution, revenue, and commercial leaders within your accounts, establishing Aven as a key strategic partner in their long-term technology and revenue initiatives.

• Cultivate a deep understanding of each customer's business model, competitive landscape, ownership structure, and strategic goals, leveraging this knowledge to facilitate more relevant and impactful commercial discussions.

• Maintain a consistent presence within your accounts, including regular on-site interactions, that reinforces Aven's commitment to the relationship and enables you to stay ahead of emerging risks and opportunities.

• Manage the complete commercial lifecycle for your portfolio: account planning, renewal strategy, upsell and cross-sell execution, pricing, negotiation, and contract management.

• Create and implement a strategic account plan for each customer that outlines revenue growth targets, expansion opportunities, relationship milestones, and renewal timelines over a multi-year period.

• Identify and pursue opportunities to increase Aven's share of wallet within each account through new product attachment, expanded distribution scope, and enhanced platform utilization.

• Organize and lead high-stakes customer engagements, including executive business reviews, strategic planning sessions, and senior stakeholder presentations that progress the commercial relationship and clearly demonstrate Aven's value.

• Develop and deliver compelling, executive-ready presentations that align Aven's capabilities with the specific revenue and distribution priorities of each customer.

• Collaborate with the Customer Success Manager assigned to your accounts to ensure a coordinated, high-quality customer experience and to stay updated on account health, product adoption, and service-level performance.

⛳️ Requirements

• A minimum of 5 years of strategic account management experience in the hospitality technology sector, showcasing a proven track record of managing complex, high-value customer relationships.

• A demonstrated history of meeting or surpassing revenue retention and growth targets within a portfolio of sophisticated enterprise or strategic accounts.

• Strong commercial acumen in renewal strategies, upsell positioning, pricing, and contract negotiation.

• Exceptional presentation and communication abilities, with the skill to create and deliver executive-level narratives that are engaging, concise, and commercially focused.

• Proficiency with CRS, PMS, distribution technology, or related hospitality systems, along with the capability to engage credibly with revenue management and technology leaders.

• Experience with Salesforce for pipeline management, opportunity tracking, and account documentation.

• Ability to establish and nurture executive-level relationships across hotel ownership groups, brands, and management companies.

• Strong organizational discipline to manage multiple accounts, active opportunities, and competing priorities without losing focus.

• Willingness to travel up to 25% of the time for customer meetings, industry events, and team functions.

• Bachelor's degree or equivalent; relevant industry experience is accepted in lieu of formal education.

🏝️ Benefits

• Highly competitive compensation.

• Generous Paid Time Off (25 PTO days).

• 8 Hours of Volunteer Time Off (VTO).

• Comprehensive medical, dental, and Wellness Program.

• 12 weeks paid parental leave.

• Flexible working arrangements.

• Formal and informal reward, recognition, and acknowledgment programs.

• Numerous fun and engaging employee development events.