Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Fulfill reporting and data requirements based on the needs of clients and the team.

• Take ownership and accountability for ensuring customer satisfaction and the retention of a diverse portfolio of clients.

• Cultivate trusting relationships with client contacts, from frontline staff to C-suite executives.

• Maintain an in-depth understanding of the business challenges that customers encounter.

• Utilize cross-functional project management to resolve escalated client issues, coordinating internal and external teams as needed.

• Identify product deficiencies through business impact assessments and manage client expectations effectively.

• Actively engage in Customer Success projects and initiatives as directed by Leadership.

⛳️ Requirements

• A minimum of 5 years of direct experience in account management or relationship management within the healthcare sector; familiarity with commercial health insurance and pharmacy benefits is highly preferred.

• A proven track record of strategically collaborating with diverse and complex clients.

• Exceptional executive-level communication and interpersonal skills, with the capacity to navigate and mediate conflicts while fostering open dialogue.

• Experience in managing client relationships, ensuring that expectations and deliverables are documented and achieved, while keeping key stakeholders informed and maintaining client satisfaction.

• Ability to work autonomously as well as part of a broader, cross-functional team.

• A bachelor's degree or equivalent experience is required.

🏝️ Benefits

• Highly competitive wellness benefits, including Medical, Pharmacy, Dental, Vision, and Life Insurance, along with AD&D Insurance.

• Flexible Spending Benefits.

• 401(k) Retirement Savings Program.

• Short-term and long-term disability coverage.

• Discretionary Paid Time Off.

• Paid Company Holidays.

• Wellness Benefits.

• Commuter Benefits.

• Paid Parental Leave benefits.

• Employee Assistance Program (EAP).

• Well-stocked kitchen in office locations.

• Opportunities for professional development and training.