Senior Account Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Act as the main point of contact for a selection of Tier 1 and Tier 2 clients

• Create and implement account strategies that enhance retention and uncover upsell prospects

• Collaborate with the vCIO/TAM to prepare and present quarterly business reviews (QBRs) for key accounts

• Actively assess account health metrics such as support volume, contract timelines, and relationship indicators

• Manage renewal discussions and negotiate contract extensions within established approval limits

• Appropriately escalate technical issues and ensure they are resolved

• Keep precise CRM records, activity logs, and account health metrics updated in HubSpot

• Identify upsell and cross-sell possibilities and work with Sales and the vCIO on larger opportunities

• Mentor Account Managers and offer advice on intricate account matters

• Advocate for the client's perspective internally — provide structured feedback to delivery, product, and leadership

⛳️ Requirements

• 3 to 5 years or more of experience in account management, customer success, or B2B sales — experience in managed IT services, cloud solutions, cybersecurity, or technology services is highly preferred

• Demonstrated success in achieving retention and upsell goals — be prepared to provide specific metrics

• Comfortable engaging in discussions with business owners, operations leaders, and C-suite executives

• Excellent organizational skills with the capacity to manage a significant portfolio without oversight

• Familiarity with managed IT infrastructure, cloud services, or cybersecurity solutions

• Proficiency in CRM systems is essential — experience with HubSpot, Salesforce, ConnectWise, or similar platforms

• Experience using PSA tools (such as ConnectWise or Autotask) is advantageous but not mandatory

🏝️ Benefits

• Competitive salary and commission structure

• Opportunities for professional development and career advancement

• Comprehensive health and wellness benefits

• Flexible work arrangements

• Collaborative and inclusive company culture