Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Overseeing and expanding relationships with Medallion’s key customers

• Developing and nurturing strong connections with essential stakeholders

• Gaining insight into business priorities and pinpointing growth opportunities

• Representing the customer's voice internally to ensure their requirements are fulfilled

• Collaborating across various departments, including Implementation, Operations, Sales, Customer Support, Product, and Engineering

• Assisting customers in realizing significant returns and driving business success through their investment in Medallion

• Reporting directly to the Manager of Account Management

⛳️ Requirements

• A minimum of 5 years of experience in account management or customer success within a B2B SaaS startup

• Demonstrated ability to lead and manage high-touch relationships with healthcare and enterprise clients

• Consistently achieving or exceeding targets for renewal, retention, and upsell rates

• Capable of identifying solutions, enhancing the effectiveness of existing strategies, and managing change

• Previous experience in developing growth plans and conducting strategic business reviews for clients

• A go-to-market and team-oriented mindset

• Proficient in using CRM software (preferably Salesforce) and G Suite Applications (Docs, Sheets, Slides)

• Proven ability to work successfully with and establish relationships with senior executives and key stakeholders, both within the organization and externally

• Strong operational capabilities that promote organizational efficiency and enhance customer satisfaction

• Ability to influence and build credibility and trust throughout the organization and with clients

• Possessing problem-solving, project management, interpersonal, and organizational skills

🏝️ Benefits

• Equity

• Bonus

• Benefits