Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated clients

• Manage the client journey from onboarding to renewal and retention

• Cultivate strong relationships with business owners and key stakeholders

• Facilitate onboarding, strategy, review, and retention discussions

• Ensure clients have a clear understanding of deliverables, performance metrics, and next steps

• Proactively identify potential risks and resolve issues before they escalate

• Enhance customer satisfaction, retention, and promote long-term account growth

• Supervise client programs across all LaundroBOOST service offerings

• Coordinate communication and collaboration between clients and fulfillment teams

• Collaborate closely with specialists in Google Ads, Meta Ads, SEO, website management, geofencing, and AI

• Monitor the health and engagement levels of clients

• Identify churn risks early and formulate action plans

⛳️ Requirements

• A minimum of 3 years of experience in Account Management, Customer Success, Client Services, or a comparable client-facing position

• Outstanding verbal and written communication skills in English

• Excellent customer service and relationship-building skills

• Proven ability to manage multiple clients at once

• Experience in coordinating cross-functional teams or global contractors

• Comfortable leading client discussions and navigating challenging conversations

• Highly organized with an acute attention to detail

• Self-motivated individual who thrives with minimal supervision

• Adaptable to a fast-paced startup environment

• Strong problem-solving and critical-thinking capabilities

• Familiarity with AI tools to enhance productivity and improve workflows

🏝️ Benefits

• Fully remote work opportunity

• Flexible working environment