Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of commercial objectives and revenue growth: You manage a portfolio of business accounts with specific account management and revenue goals. Your role involves enhancing the value of these accounts through proactive engagement with leads in our pipeline, onboarding new customers, and expanding existing ones.

• Conduct discovery and advance deals: You assume responsibility from the initial conversation: facilitating structured discovery, comprehending the customer's recruitment processes and challenges, and steering them toward the appropriate commercial model.

• Manage the complete customer lifecycle: You oversee the relationship from start to finish. From discovery to contracting, onboarding, activation, and expansion, you step in dynamically when data indicates an opportunity or need.

• Propel data-driven expansion: You leverage platform usage data and market signals to identify off-platform spending, underutilized potential, and expansion opportunities before customers even inquire. You engage proactively based on insights rather than schedules.

• Serve as a trusted advisor: You represent GOhiring as a strategic partner in every customer interaction by utilizing market and technology insights, and you communicate customer feedback to Product and Operations internally.

• Enhance the playbook: You contribute to the development and refinement of our Activation & Expansion playbook, commercial workflows, and the tech-touch motion that allows our product to guide customers effectively between human interactions.

• Manage escalations with assurance: You lead customer communication during incidents and escalations, coordinate across functions, and uphold trust throughout the process.

⛳️ Requirements

• Full proficiency in both written and spoken German and English.

• Several years of experience in Account Management or consultative B2B SaaS sales - you have managed commercial targets and navigated the entire sales process, not just the relational aspects.

• Practical experience with the complete commercial cycle - you've conducted discovery conversations, handled contracting, and successfully closed or co-closed deals.

• Demonstrated success in driving revenue growth through new customer activation and account expansion - you focus on outcomes, not just maintaining relationships.

• Proficient in both warm outreach and engaging colder leads - you know how to build momentum with those who are not yet convinced.

• Data-informed and analytical: you convert usage signals and spending data into commercial strategies (experience with tools like PowerBI is advantageous).

• Exceptional communicator capable of navigating complex stakeholder environments across mid-market and enterprise clients.

• Flourishes in high-autonomy, streamlined settings - you establish structure where it is lacking and enhance it where it exists.

• Comfortable discussing product features and API integrations.

• Nice to have: experience in HR Tech/recruiting software, marketplace or platform businesses, or operational SaaS.

🏝️ Benefits

• Remote culture: Work from your preferred location, whether that's at home, while traveling, or in co-working spaces.

• Team gatherings: We come together twice a year for company offsites in various locations. Additionally, you'll meet with your direct team two more times each year.

• Exceptional team and onboarding: Here, you'll meet the team that will support you through our comprehensive onboarding process, ensuring you're well taken care of from the start.

• Make a significant impact in a small team: Enjoy direct collaboration, high levels of trust, ample creative freedom, autonomy, and opportunities to learn from one another.

• Technical setup: We will provide everything necessary to ensure you have the optimal technical and system setup of your choice.

• Competitive compensation: A well-rounded package that includes a base salary, performance-based bonuses, and excellent perks!