Senior Account Manager

This is a fully remote position, open to applicants in Canada, +3 more states.

📋 Description

• Oversee a portfolio of enterprise-level accounts, serving as the primary contact.

• Facilitate client meetings, provide project updates, and ensure stakeholder alignment.

• Collaborate with internal teams across content, strategy, and operations to guarantee that deliverables are met on time, within budget, and exceed expectations.

• Monitor deadlines, budgets, and client KPIs utilizing ClickUp and internal systems.

• Assist in content and strategy transitions by managing timelines and task workflows.

• Ensure that client feedback and approvals are effectively recorded and integrated.

• Proactively communicate risks, delays, or discrepancies to internal leadership.

• Recognize and initiate discussions for upselling or expanding services when suitable.

• Keep accurate records of client data, resource requests, and reporting information.

• Complete client NPS surveys and internal health updates on time.

⛳️ Requirements

• Proven experience in account management or a similar role.

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• Proficiency in project management tools, particularly ClickUp.

• Ability to analyze data and provide actionable insights.

• A proactive approach to problem-solving and risk management.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work environment and schedule.

• Collaborative and supportive team culture.