Senior Account Implementation Analyst

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Assist in the sales lifecycle to guarantee the effective implementation of custom groups.

• Create and oversee comprehensive project plans for each new business or renewal implementation.

• Recognize emerging challenges and devise potential solutions.

• Guide personnel to ensure the implementation of agreement terms between BCBSNC and its customers.

• Manage account installation and processing for customers within the custom and non-standard product segments.

• Lead pre-sale processes and post-sale implementation activities for non-standard and custom groups.

• Develop and implement internal strategies for execution in collaboration with field staff.

• Coordinate benefits, eligibility, and administrative services to ensure precise and timely implementation.

• Address complex implementation challenges while working alongside employees and senior management.

• Represent BCBSNC and cultivate professional relationships with consultants, administrators, systems experts, other plans, providers, and vendors.

• Identify obstacles, facilitate cross-functional workgroups, negotiate technical and operational matters, create action plans, and communicate implementation messages.

• Monitor and manage implementation issues to spearhead improvement initiatives.

• Supervise major projects that support marketing objectives.

• Achieve departmental goals while delivering efficient, high-quality service to large non-standard accounts.

⛳️ Requirements

• A bachelor's degree or an advanced degree where applicable.

• Over 5 years of experience in a related field.

• In the absence of a degree, over 7 years of experience in a related field.

• At least 3 years of experience in medical benefits, health insurance, or a comparable healthcare environment.

• Established client-facing experience in building relationships, managing expectations, and providing exceptional service.

• Strong skills in implementation, project management, and coordination.

• Proven ability to successfully manage multiple priorities and meet deadlines.

• Excellent verbal and written communication abilities.

• Capability to collaborate effectively across teams and stakeholders.

• Proficient in navigating multiple systems and platforms.

• Salesforce experience is preferred.

• Authorization to work in the United States.

🏝️ Benefits

• An opportunity to work at the forefront of health care delivery with a team committed to the community.

• Work-life balance, flexibility, and the independence to excel in your work.

• Coverage for medical, dental, and vision needs.

• A variety of health and wellness programs.

• Parental leave and support services.

• Assistance with adoption and surrogacy.

• Career development initiatives.

• Tuition reimbursement for ongoing education.

• 401k matching, including an annual company contribution.

• Annual incentive bonuses based on corporate goal achievement and individual performance.

• Paid Time Off (PTO).

• Attractive health benefits and wellness programs.

• Remote work opportunities with occasional in-office visits for significant interactions.