Senior Account Executive, Ticketing

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct over 60 outbound sales activities daily via phone, email, text messaging, and LinkedIn outreach.

• Create new business opportunities through season ticket memberships, group sales, partial plans, and premium experiences.

• Achieve and surpass individual sales and revenue targets.

• Ensure precise documentation of sales activities, pipeline management, and forecasting within CRM systems.

• Formulate and implement sales strategies to optimize ticket revenue opportunities.

• Discover ways to enhance customer lifetime value through upselling and cross-selling strategies.

• Identify, research, and nurture new sales prospects.

• Build and sustain prospect databases and lead pipelines.

• Establish relationships with businesses, organizations, schools, and community groups.

• Assist with season member renewal campaigns and retention efforts.

• Act as the primary point of contact for season members and fans.

• Manage ticket exchanges, seat relocations, account inquiries, and service requests.

• Sell and coordinate Fan Experience Packages (FEPs) and group experiences.

• Accurately process ticket orders using Archtics, TM1 Sales, FEVO, Ticketmaster, and other relevant systems.

• Support box office operations during matches and special events.

• Collaborate closely with Marketing, CRM, Operations, and Event teams.

⛳️ Requirements

• A bachelor's degree or an equivalent combination of education and experience is required.

• 1–3 years of experience in ticket sales, sports sales, customer service, business development, or related fields.

• Proven track record of meeting sales targets and managing customer relationships.

• Familiarity with CRM systems and sales pipelines is preferred.

• Experience in professional sports, collegiate athletics, entertainment, or live events is a plus.

• Knowledge of Archtics, TM1 Sales, FEVO, Ticketmaster, Salesforce, or similar CRM platforms.

• Experience with outbound prospecting and lead generation.

• A passion for volleyball and women's professional sports.

🏝️ Benefits

• Opportunity to work effectively in a remote, highly collaborative environment.

• Flexibility to work evenings, weekends, and selected holidays as dictated by match and event schedules.

• Potential for periodic travel for matches, member events, community activations, and company meetings.

• Capability to stand and move throughout event venues during match-day operations and fan events.

• Ability to lift and transport event materials weighing up to 25 pounds while supporting events and activations.