Senior Account Executive, Enterprise

This is a fully remote position, open to applicants in India.

📋 Description

• Create and implement a detailed sales strategy aimed at achieving revenue goals within the designated territory (Western India).

• Seek out and qualify new business opportunities through proactive prospecting, networking, and lead generation initiatives.

• Oversee the complete sales process, from initial engagement and needs assessment to proposal creation, negotiation, and finalizing deals.

• Establish and nurture strong relationships with key stakeholders at current customer accounts.

• Discover upselling and cross-selling opportunities for Genesys CcaaS solutions to enhance our presence among existing clients.

• Ensure elevated levels of customer satisfaction and retention by delivering outstanding account management and support.

• Identify and target critical prospects in the Western India market, concentrating on specific sectors (e.g: E-Comm, Healthcare, Retail, GCC, Tech).

• Conduct comprehensive needs assessments to grasp customer challenges and requirements.

• Develop and deliver persuasive value propositions that highlight the advantages of Genesys CcaaS solutions.

• Maintain an in-depth understanding of Genesys CcaaS solutions, including their features, functionalities, and competitive advantages.

• Collaborate with internal teams to ensure customer success.

• Provide precise and timely sales forecasts and reports to management.

⛳️ Requirements

• Bachelor's degree in a relevant discipline (e.g., Engineering/Technology) and/or Business Administration, Sales, Marketing.

• Over 10 years of sales experience, demonstrating a successful track record in selling complex software solutions.

• Experience in selling AI-driven CcaaS and contact center solutions is highly preferred.

• Familiarity with the Western India market and a strong understanding of the local business environment.

• Exceptional communication, presentation, and interpersonal abilities.

• Strong negotiation and closing capabilities.

• Ability to develop and sustain strong relationships with customers and internal stakeholders.

• Proven expertise in managing the entire sales cycle, from lead generation to deal closure.

• Strong business insight and comprehension of customer business needs.

• Self-driven, results-oriented, and capable of working independently.

• Proficiency in CRM systems (e.g., Salesforce).

🏝️ Benefits

• Competitive salary and commission structure.

• Comprehensive benefits package.

• Opportunity to work for a global leader in the customer experience industry.

• Challenging and rewarding work environment.

• Career growth and development opportunities.

• A collaborative and supportive team culture.