Senior Account Director

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage senior stakeholder relationships across a range of enterprise accounts (generally 10–20).

• Position yourself as a strategic advisor aligned with the client’s business model, content strategy, and marketing goals.

• Develop, sustain, and enhance Account Plans that outline business outcomes, strategic priorities, growth pathways, and commercial timelines.

• Facilitate executive-level discussions that convey results, needs, opportunities, and partnership direction.

• Advocate for Knotch’s platform and solutions to increase adoption and reinforce strategic alignment across client teams.

• Oversee renewals, pricing discussions, and commercial strategy for each account.

• Collaborate closely with Customer Success Managers, Consulting, Knotch Leadership, Finance, and Product to create agreements that align with account objectives, roadmap considerations, and foster long-term growth potential.

• Ensure that commercial structures support and enhance the work led by Customer Success Managers and Strategic Consulting teams.

• Maintain accurate forecasting around renewals, expansions, risks, and multi-year opportunities.

• Work alongside Customer Success Managers (who manage delivery) to guarantee the commercial strategy reflects real-time client needs and advancements.

• Partner with Strategic Consulting to ensure commercial elements are aligned with services, content programs, and ongoing strategic initiatives.

• Collaborate with Product leadership when roadmap initiatives impact commercial structuring or customer expectations.

• Lead internal coordination regarding account strategy, executive priorities, renewal strategies, and expansion sequencing.

• Identify potential risks, challenges, or misalignments early and escalate as necessary.

• Discover and secure new business opportunities within existing accounts—such as new modules, additional domains, expanded teams, or consulting programs.

• Actively enhance stakeholder engagement and internal influence within client organizations.

• Ensure Knotch’s solutions are positioned for sustainable, multi-stakeholder adoption across marketing, content, SEO, and analytics teams.

• Maintain a robust, strategic, multi-quarter pipeline across the portfolio.

⛳️ Requirements

• 8-10+ years of experience in enterprise account management.

• The ideal candidate will have experience in both a SaaS company and a marketing agency.

• Proven success in selling to Director–SVP level stakeholders and managing complex multi-threaded relationships.

• Experience carrying a quota or having commercial ownership within enterprise accounts.

• Strong business acumen—capable of linking marketing strategies, content performance, and digital investments to measurable results.

• Proficiency in AI-powered sales, research, and productivity tools to enhance account planning, insight generation, and stakeholder communication.

• Excellent communication skills, comfortable presenting to executives both over Zoom and in person.

• Highly organized with outstanding follow-through; capable of managing multiple accounts, priorities, and workstreams concurrently.

• Strong cross-functional instincts and a comfort level in collaborating with Finance, Product, Customer Success, and Strategic Consulting.

• Familiarity with integrated marketing, content strategy, or analytics is a plus but not mandatory.

• Willingness to travel as required for key client meetings.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance eligibility.

• 401(k) plan.

• Unlimited PTO.

• 10+ company-paid holidays.

• A daily company-wide break.

• More!