Senior Account Director

This is a fully remote position, open to applicants in Hong Kong, +1 more country.

📋 Description

• Build, nurture, and enhance long-lasting relationships with key clients, serving as their primary point of contact.

• Cultivate a profound understanding of clients' business objectives, challenges, and requirements to deliver customized solutions and strategic advice.

• Act as a client advocate within the organization, ensuring that client needs are not only met but also exceeded.

• Spearhead the development and implementation of strategic account plans, aligning client goals with the company's services and solutions.

• Discover new business opportunities within existing accounts and formulate strategies to enhance client relationships and revenue growth.

• Collaborate closely with clients to pinpoint upselling, cross-selling, and service expansion opportunities.

• Guarantee that clients' needs are fulfilled promptly and with high-quality deliverables, fostering long-term loyalty.

• Address and resolve client issues or escalations swiftly, ensuring satisfaction and retention.

• Conduct regular client reviews to ensure continuous improvement and alignment with evolving objectives.

• Lead, mentor, and manage a team of client account managers.

• Offer coaching, feedback, and professional development opportunities for team members.

• Promote a collaborative, customer-centric team culture.

• Oversee the timely delivery of client projects, ensuring they remain within scope and budget.

• Collaborate with sales, operations, and marketing teams to align resources and execute projects effectively.

• Monitor project progress and proactively address risks or challenges.

• Manage account budgeting, forecasting, revenue, and profitability.

• Ensure clients are billed accurately in accordance with agreements.

• Track account performance, identify trends, and maintain relationship profitability and sustainability.

• Keep abreast of industry trends, market dynamics, and competitor activities.

• Provide thought leadership and strategic insights to clients.

• Work alongside sales teams to explore new business opportunities.

• Create proposals, pitches, and presentations to secure or expand business.

⛳️ Requirements

• Proven experience in account management or a related field.

• Strong communication and interpersonal skills.

• Ability to analyze client needs and provide tailored solutions.

• Excellent leadership and team management capabilities.

• Proficiency in project management and organizational skills.

• Familiarity with budgeting, forecasting, and financial management.

• Ability to work collaboratively across teams and departments.

• Knowledge of industry trends and market dynamics.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Flexible work arrangements and a supportive work environment.