Seller Service Center Associate

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the primary decision-making layer for the centralized intake function.

• Oversee the complete triage and qualification process.

• Collaborate directly with leads from business units and pursuit managers.

• Manage resource capacity and assignments for GET.

• Promote accountability throughout the intake workflow.

• Triage, qualify, and route incoming opportunities promptly and effectively.

• Examine the Salesforce watchlist, account information, opportunities, NPR, and case history for incoming pursuits.

• Determine appropriate industry ownership.

• Assess incoming opportunities using the standard qualification framework.

• Utilize cross-industry judgment to score and formulate go/no-go recommendations.

• Analyze simple RFx for requirements.

• Align keywords with Huron capabilities.

• Highlight critical dates and information related to submission requirements.

• Manage the triage matrix logic and the intake routing guide.

• Clearly communicate routing decisions and assignments to the pursuit team.

• Execute the transition from intake to pursuit for assigned opportunities.

• Engage legal agents as necessary.

• Escalate cases to leadership with a well-defined recommendation.

• Maintain and oversee the GET capacity model across various industries.

• Provide regular updates to GET and sales leadership regarding capacity, caseload, and potential risks.

• Review and validate ServiceNow analytics and pipeline reporting packages prior to distribution to leadership.

• Monitor Salesforce case data for precision.

• Track key intake metrics and highlight trends to leadership.

• Create and maintain internal playbooks for the intake workflow.

• Support enterprise sales intake initiatives as required.

⛳️ Requirements

• 2–4 years of experience in proposals, pursuit management, or business development operations within a professional services or consulting environment.

• Proven ability to exercise independent judgment in ambiguous, time-sensitive situations.

• Excellent written and verbal communication skills; comfortable interacting with senior stakeholders across business units and leadership.

• Experience in managing cross-functional workflows and coordinating efforts across multiple teams simultaneously.

• Proficient in CRM tools and pipeline tracking systems (Salesforce or equivalent).

• Ability to deliver high-quality work on several concurrent tasks, often under tight deadlines and with minimal supervision.

• Capability to work effectively both remotely and as part of a team.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) plan with a generous employer match.

• Employee stock purchase plan.

• Generous Paid Time Off policy.

• Paid parental leave and adoption assistance.

• Complimentary annual health screenings and coaching.

• On-site workshops and banking options.

• Continuous programs celebrating significant life events of our employees.